Sophia Sim Pei Pei
Administrative Executive
Summary
Well-organized Administrative Director with 10-year background overseeing administration operations for multiple departments, including communications, purchasing, finance and logistics. Adept at developing policies and procedures in alignment with corporate objectives. Remarkable communication, analytical and time management abilities.
Overview
22
22
years of professional experience
6
6
Certifications
4
4
Languages
Work History
Administrative Executive
Fujitsu Asia Pte Ltd ( Contract under Agent )
1 2024 - Current
- Provide secretarial support to a Director, including scheduling of meeting, appointment, managing he/she calendar and travel plan
- Provide administrative support to a team and corporate guest including travel arrangement, flight, hotel and transport
- Ensure claims are submitted accurately & timely
- Attending to guests and visitors
- Preparation for meetings
- Liaison for any contract/agreement and/or payment/billing arrangement
- Keep track of revenue contact and processing of invoices
- Maintain proper filing and record keeping of contacts information for Management office
- Provide assistance and support to Executive Assistant
- Perform any ad hoc duties as assigned by Management.
- Led, directed, managed and mentored 100 administrative staff members
Admin Customer service sales & Marketing (WFH)
ELO Water Pte Ltd ( Ex-Company )
05.2023 - 01.2024
- Customer Service: Providing excellent customer service by promptly answering calls and addressing inquiries and issues from both B2B and B2C customers
- Logistics Coordination: Liaising with logistics teams to ensure seamless order fulfilment for both business-to-business (B2B) and business-to-consumer (B2C) customers
- Monthly Reporting: Compiling and preparing monthly reports to track and analyse departmental activities, sales performance, and customer interactions
- Marketing Support: Collaborating with the marketing department to support various marketing initiatives and campaigns
- Administrative Tasks: Assisting with general administrative duties to ensure the smooth operation of the department.
Administrative Executive, Centre Management
Perennial (s) Retail Management Pte.Ltd
04.2022 - 05.2023
Part time Admin
Noontalk Media Limited
11.2022 - 01.2023
Self Employed: Fullhouse Family
Self Employed: Fullhouse Family Mart
01.2021 - 08.2022
Assistant Manager
HYFLUX PTE LTD / ELO Water Pte Ltd
11.2015 - 12.2020
- Managed day-to-day operations, including building maintenance, repairs, and improvements (such as pest control, license renewals, on- and off-site property management, workplace cleaning, décor, and meetings with external suppliers or vendors)
- Conducted inspections of buildings and M&E equipment, ensuring compliance with safety standards and regulations related to fire safety, workplace, health, and safety
- Reported maintenance issues and supervised contractors in preventive maintenance, corrective actions, and improvement works
- Administered facility access cards, tracked, and maintained office supplies inventory
- Coordinated training programs, daily customer service, staff, and management operations
- Provided administrative and operational support for day-to-day centre activities and events, including front counter assistance and meeting scheduling
- Handled ordering of stationery and name cards for Directors and Management staff
- Monitored retail operating costs, budgets, and resources, suggesting sales training programs and techniques to HR
- Managed Accounts Payable in the Finance Department, including issuing manual cheques, online payments via DBS Ideal & Maybank, and reconciliation in Odoo Accounting System
- Also, responsible for cash flow planning and budgeting
- Undertook any other tasks as assigned.
Administrator
07.2012 - 10.2015
- Assist Department directors and management for travel bookings (eg
- Flight ticket, hotel accommodation)
- Co-ordinate, plan and organise company events (Annual Company trip)
- Submit claims on behalf of directors
- Assist directors and project manager calendar
- Support CEO events, etc
- To arrange and book for buffet catering, table setup, prepare gifts & long service awards long service awards for Staff
- Check & approve all staffs claim before submitting to finance dept for payment processing
- Board Meeting and AGM preparation - catering, meeting materials (name plate, seating arrangement and checking/tested on all the Facilities equipments
- Assist CEO secretary & Directors for any task assigned.
Admin Assistant
11.2010 - 01.2012
- Reception relief, answering phone call from all customer and supplier
- Stationery and pantry order
- Nescafe and vending machines administration, in charge for all levels, filing for all invoices
- In charge of oversea courier and local couriers
- Call and make couriers service
- Business card coordination, liaise with supplier, in charge of all management staff name card requirement
- Monthly report for all stationery, pantry, newspaper, Nescafe machine, oversea couriers, local couriers and canteen sales.
Customer Service Associate
Axis Plus Pte Ltd
05.2009 - 10.2010
- Assisting customers in the frontline operation
- Managing escalated customer complaints from the team and ensuring that complaints are dealt with professionally
- Handle customers' enquiries and feedback on products and services
- To respond to all customer complaints ensuring that all questions, queries, and complaints are dealt with via outstanding communication skills
- To balance the customer's needs against the interests of Contact Centre to ensure that the interests of all parties
- Handle Service and collection transactions, ensure transaction data are correct prior to repair
- To secure all information of customer's consistent with Privacy Policy.
Supervisor
GELATERIA VENEZIA
01.2004 - 01.2009
- Plan staff working schedule
- In-charge of new staff training which included introduction of company's rules and regulation, training of scooping skills and products knowledge
- Reported sales and customers' feedback or suggestions in the monthly meeting
- Suggested and planned sales promotion to attract customers
- Managed the availability of inventory and liaised with supplier to replenish the inventory.
section leader - Supervisor
Cold Storage
01.2002 - 01.2004
- Overseeing day-to-day store operations, ensuring efficient and smooth functioning
- Supervising and motivating a team of staff members, fostering a productive work environment
- Managing inventory and stock levels to meet customer demand and maintain product quality
- Providing excellent customer service, addressing inquiries, and resolving issues to enhance the shopping experience
- Enforcing safety and hygiene standards to ensure a clean and secure shopping environment.
Education
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Some College (No Degree) -
SMK Pending
NIlSkills
Facilities and administrative
Warehouse and operations
Customer Service and marketing
Accounts payable (Finance)
Event Management
Certification
Certificate in facilities Management course
Computerknowledge
SAP, Microsoft365, MS Word, MS Excel, MS Power point, Odoo ERP, HRMS, Oracle (Partial)
Personal Information
Nationality: Singapore Citizen
Awards
- The CEO Prize Award 2017
- National day parade 2011-2015
Timeline
Admin Customer service sales & Marketing (WFH)
ELO Water Pte Ltd ( Ex-Company )
05.2023 - 01.2024
Part time Admin
Noontalk Media Limited
11.2022 - 01.2023
Administrative Executive, Centre Management
Perennial (s) Retail Management Pte.Ltd
04.2022 - 05.2023
Self Employed: Fullhouse Family
Self Employed: Fullhouse Family Mart
01.2021 - 08.2022
Assistant Manager
HYFLUX PTE LTD / ELO Water Pte Ltd
11.2015 - 12.2020
Administrator
07.2012 - 10.2015
Admin Assistant
11.2010 - 01.2012
Customer Service Associate
Axis Plus Pte Ltd
05.2009 - 10.2010
Supervisor
GELATERIA VENEZIA
01.2004 - 01.2009
section leader - Supervisor
Cold Storage
01.2002 - 01.2004
Administrative Executive
Fujitsu Asia Pte Ltd ( Contract under Agent )
1 2024 - Current
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Some College (No Degree) -
SMK Pending