Sophia Owe Jia Li
Singapore
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
PA (Admin & Account Assistant in Recruitment)
JIAJIAJIA Management Pte Ltd
2022.12 - Current
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Served as point of contact between clients and managerial staff.
- Preparing documents for incoming workers/employees from oversea and submission to MOM.
Import Customer Service Officer
Bollore Logistics Singapore Pte Ltd
2021.10 - 2022.11
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer calls and emails to answer questions about products and services. Handle customers’ complaints and conduct investigations (if any)
- Update and submit daily/monthly reports to customers.
- Handling of all incoming containers and vessels. Handle import and export permit declaration.
- Other ad-hoc operation duties as assigned.
Assistant Restaurant Manager
Gorudo-Mochi Pte Ltd
2018.01 - 2021.09
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Managed team of up to 15 restaurant staff, maintaining exceptional customer service and quality standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Worked closely with restaurant owner to develop and implement marketing initiatives.
- Analyzed daily sales figures and developed strategies to increase sales.
Account Assistant
Showtec Group Pte Ltd
2013.12 - 2017.12
- Entered customer order details into system, accepted payments and updated accounts.
- Documented sales, customer interactions and concerns and generated update reports for senior management.
- Used advanced software to prepare documents, reports, and presentations.
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
Education
Diploma in Business Management -
Singapore Polytechnic
10.2023
Certificate in Business Management -
PSB ACADEMY
01.2020
Nitec Certificate in Computer & Networking -
ITE College West
01.2015
Skills
- Fair interpersonal and communication skills
- Willingness to learn and adapt
- Competent in Microsoft software
- Positive mindset towards working environment
- Self-driven
- Customer Service
- Time Management
- Administrative Support
Personal Information
Age: 26 | Possess of Class 3 License
Languages
English
Bilingual or Proficient (C2)
Chinese
Bilingual or Proficient (C2)
Declaration
I hereby declare all of the above information true, accurate, and to the best of my knowledge.
Timeline
PA (Admin & Account Assistant in Recruitment)
JIAJIAJIA Management Pte Ltd
2022.12 - Current
Import Customer Service Officer
Bollore Logistics Singapore Pte Ltd
2021.10 - 2022.11
Assistant Restaurant Manager
Gorudo-Mochi Pte Ltd
2018.01 - 2021.09
Account Assistant
Showtec Group Pte Ltd
2013.12 - 2017.12
Diploma in Business Management -
Singapore Polytechnic
Certificate in Business Management -
PSB ACADEMY
Nitec Certificate in Computer & Networking -
ITE College West
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