Summary
Overview
Work History
Education
Skills
LANGUAGES
PERSONAL DETAILS
Timeline
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SOPHIA LEE

SOPHIA LEE

Singapore

Summary

Dynamic self-starter with exceptional interpersonal skills gained from extensive experience in customer service and coaching. Goal-driven professional with a strong background in communication, ensuring excellent customer service throughout the sales process. Hands-on approach and meticulous attention to detail drive effective business growth by leveraging deep understanding of company products and market offerings.

Overview

7
7
years of professional experience

Work History

RECRUITER/INTERVIEWER

Certis Cisco
04.2023 - Current
  • Proven track record in reducing hiring time
  • Skilled in crafting compelling job posts
  • High interview-to-hire conversion rate
  • Adept at candidate sourcing & screening
  • Strong rapport with candidates & teams
  • Innovative in interview technique design
  • Data-driven approach to hiring decisions
  • Conducted phone interviews to assess applicants' relevant knowledge, skills, experience, and aptitudes.
  • Managed up to 24 Interviews a day.

ADMINISTRATIVE/ACCOUNTS

Adams Enterprise
01.2020 - 03.2023
  • Monthly accounting update. Apply for the PSG Grant.
  • Handle walk-in visitors and inquiries in a polite manner.
  • Set appointment for Fire Extinguisher delivery.
  • Chased missing transactions to help facilitate timely payments.
  • Prepared month-end closing entries to maintain detailed reporting and recordkeeping.
  • Reconciled Purchase Orders (POs) to produce accurate inventory reports.
  • Raised and distributed credits due to customers, strictly following established authorization procedures.

CUSTOMER SERVICE EXECUTIVE

Miele Pte Ltd
01.2019 - 12.2020
  • Closely monitored and oversaw customer service processes, detecting improvements required to enhance customer satisfaction.
  • Maintained excellent customer satisfaction by offering friendly, helpful, and informative customer service.
  • Followed company regulations, policies, and processes.
  • Communicated with customers through phone calls, online chats, and emails to assess customer needs and provide solutions.
  • Managed approximately 60 calls per day.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

LOAN ADMINISTRATION

U Credit Pte Ltd
07.2018 - 11.2018
  • Clear and coherent explanation of loan contract terms and details to customers.
  • Assist customers with their loan applications.
  • Accurate and careful data entry of customer details.
  • Coordinated communications between various departments to schedule meetings and keep the company informed on critical matters.
  • Analyzed data for accuracy before inputting into the system.
  • Managed approximately 30 Incoming calls and 20 walk in customers.

Education

WPLN

WSQ
Singapore
03.2014

Associate of Arts - Diploma in Professional Make-Up Artist

Cosmoprof Academy
Singapore
11.2014

Skills

  • Ability to Work Under Pressure
  • Leadership Skills
  • Microsoft Excel
  • Microsoft PowerPoint
  • Communication
  • Microsoft Office
  • Strategic Initiatives
  • Candidate screening
  • Administrative skills
  • Recruiting and sourcing
  • Team collaboration

LANGUAGES

English
Chinese
Hokkien

PERSONAL DETAILS

  • Date of birth: 14/09/1996
  • Nationality: Singaporean
  • Visa status: NA
  • Marital status: Single

Timeline

RECRUITER/INTERVIEWER

Certis Cisco
04.2023 - Current

ADMINISTRATIVE/ACCOUNTS

Adams Enterprise
01.2020 - 03.2023

CUSTOMER SERVICE EXECUTIVE

Miele Pte Ltd
01.2019 - 12.2020

LOAN ADMINISTRATION

U Credit Pte Ltd
07.2018 - 11.2018

WPLN

WSQ

Associate of Arts - Diploma in Professional Make-Up Artist

Cosmoprof Academy

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SOPHIA LEE