Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sophia Lam

Summary

Accomplished Retail Sales Associate at INDITEX - MASSIMO DUTTI, adept in customer service and cash handling, significantly enhancing shopping experiences through exceptional service and efficient transaction processing. Skilled in teamwork and fluent in English and Chinese, consistently delivering outstanding results and fostering customer loyalty.

Currently a nursing student studying at ITE COLLEGE EAST, under the 2YRS HIGHER NITEC course. Achieved a 4.0 GPA in the first term and is currently awaiting for my first clinical practise at SGH.

Overview

1
1
year of professional experience

Work History

Retail Sales Associate

INDITEX - MASSIMO DUTTI
Orchard - Liat Towers And VIVOCITY
08.2023 - 03.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases and locate places and availability of items
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Cashier in charge, handled opening and closing reports of cash register.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Managed efficient cash register operations.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and provided outstanding customer service.

Education

Secondary School

EDGEFIELD SECONDARY SCHOOL, 2019-2022
Punggol

Associate of Applied Science - Nursing

ITE COLLEGE EAST
Simei
03.2026

Skills

  • Customer Service
  • Problem-Solving
  • Teamwork and Collaboration
  • Cash Handling
  • Retail Sales
  • Cash Register Operation
  • Phone Etiquette
  • Fluent in both English and Chinese
  • POS system operations
  • Transaction Processing
  • Stock replenishment
  • Fitting room maintenance
  • Friendly and Helpful
  • Register Opening and Closing
  • Item Ticketing and Pricing
  • Payment Processing

Timeline

Retail Sales Associate

INDITEX - MASSIMO DUTTI
08.2023 - 03.2024

Secondary School

EDGEFIELD SECONDARY SCHOOL, 2019-2022

Associate of Applied Science - Nursing

ITE COLLEGE EAST
Sophia Lam