Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Soon Yee Lim

Soon Yee Lim

Summary

Results-driven retail professional equipped with in-depth operational management experience. Skilled in streamlining store processes and enhancing customer experiences. Strong focus on team collaboration and adaptability to changing needs, ensuring reliable performance and goal achievement.

Overview

14
14
years of professional experience

Work History

Administrative Assistant

HCL Education Pte Ltd
06.2025 - Current
  • Answered multi-line phone system, routing calls, delivering messages to parents and greeting walk in visitors.
  • Delivered excellent customer service through prompt responses to parents inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Store Operations Manager

Desert Dessert Pte Ltd
10.2023 - 07.2024
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Supervised operations staff and kept employees compliant with company policies and procedures.

Store Manager

Desert Dessert Pte Ltd, Singapore
01.2022 - 10.2023
  • Supervises and assigns tasks to staff during their assigned shift.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Chief Cashier

Don Don Donki, Singapore
10.2021 - 12.2021
  • Ensuring accuracy of the Store's daily monies collection (include foreign currency note), bank deposits and accuracy of the cash & cashless transaction records.
  • Responsible to provide training and coaching to the cashier on the POS Machine.
  • Excellent customer service and communications skills to meet the organisation business objectives and exceed customer's expectations.

Retail Sales Assistant

RI Luxury Pte Ltd (Läderach), Singapore
11.2019 - 10.2021
  • Ensuring high levels of customer satisfaction through excellent sales service
  • Maintaining outstanding store condition and visual merchandising standards
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Managed efficient cash register operations.

Operation Partner Service (Taiwan Department))

Foodpanda Sdn Bhd
01.2019 - 06.2019
  • Provide excellent service to restaurant partners by addressing questions, problems, and special requests.
  • Build and maintain strong relationships with a large number of restaurants.
  • Help restaurants manage their processes within the foodpanda platform, ensuring they follow established procedures.
  • Handle and resolve issues related to orders and delivery status for vendors and customers.

Chief Beauty Therapist

Bluunis Ultimate Impression Face & Body Clinique Sdn Bhd
01.2012 - 12.2018
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Handled stocking and cleaning of both therapeutic workspaces and front office.
  • Trained and mentored junior therapists, contributing to a positive team environment and improved staff performance.
  • Provided expert advice on home skincare routines, recommending suitable products based on each client''s unique requirements and preferences.
  • Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.

Education

SPM O LEVEL -

SMK desa petaling
Malaysia

Skills

  • Service excellence
  • Team leadership
  • Effective communication
  • Effective complaint resolution
  • Office administration support
  • Time management
  • Operational efficiency
  • Staff management
  • Store maintenance
  • POS system

Languages

Chinese (Mandarin) - Bilingual or Proficient (C2)
Chinese (Cantonese) - Upper intermediate (B2)
English - Intermediate (B1)
Malay - Intermediate (B1)

Timeline

Administrative Assistant

HCL Education Pte Ltd
06.2025 - Current

Store Operations Manager

Desert Dessert Pte Ltd
10.2023 - 07.2024

Store Manager

Desert Dessert Pte Ltd, Singapore
01.2022 - 10.2023

Chief Cashier

Don Don Donki, Singapore
10.2021 - 12.2021

Retail Sales Assistant

RI Luxury Pte Ltd (Läderach), Singapore
11.2019 - 10.2021

Operation Partner Service (Taiwan Department))

Foodpanda Sdn Bhd
01.2019 - 06.2019

Chief Beauty Therapist

Bluunis Ultimate Impression Face & Body Clinique Sdn Bhd
01.2012 - 12.2018

SPM O LEVEL -

SMK desa petaling

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