Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Soon Yee Lim

Soon Yee Lim

Summary

Results-driven retail professional equipped with in-depth operational management experience. Skilled in streamlining store processes and enhancing customer experiences. Strong focus on team collaboration and adaptability to changing needs, ensuring reliable performance and goal achievement.

Overview

6
6
years of professional experience

Work History

Administrative Assistant

HCL Education Pte Ltd
06.2025 - Current
  • Answered multi-line phone system, routing calls, delivering messages to parents and greeting walk in visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to parents inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Store Operations Manager

Desert Dessert Pte Ltd
10.2023 - 07.2024
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Supervised operations staff and kept employees compliant with company policies and procedures.

Store Manager

Desert Dessert Pte Ltd, Singapore
01.2022 - 10.2023
  • Supervises and assigns tasks to staff during their assigned shift.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Managed inventory control, cash control, and store opening and closing procedures.

Chief Cashier

Don Don Donki, Singapore
10.2021 - 12.2021
  • Ensuring accuracy of the Store's daily monies collection (include foreign currency note), bank deposits and accuracy of the cash & cashless transaction records.
  • Responsible to provide training and coaching to the cashier on the POS Machine.
  • Work closely with the finance team on the month-end closing.
  • Rotating to schedule on cashier supervisor's duty roster
  • Support the cashier if they are unable to resolve cashiering issues by dealing with the issues positively
  • Ensure all cashiers have sufficient currencies of various denominations for sales transactions.
  • Handling petty cash
  • Excellent customer service and communications skills to meet the organisation business objectives and exceed customer's expectations.

Retail Sales Assistant

RI Luxury Pte Ltd (Läderach), Singapore
11.2019 - 10.2021
  • Ensuring high levels of customer satisfaction through excellent sales service
  • Maintaining outstanding store condition and visual merchandising standards
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Education

SPM O LEVEL -

SMK desa petaling

Skills

  • Service excellence

  • Team leadership

  • Effective communication

  • Effective complaint resolution

  • Office administration support

  • Time management

  • Operational efficiency

  • Staff management

  • Store maintenance

  • POS system

Languages

Chinese (Mandarin) - Bilingual or Proficient (C2)
Chinese (Cantonese) - Upper intermediate (B2)
English - Intermediate (B1)
Malay - Intermediate (B1)

Timeline

Administrative Assistant

HCL Education Pte Ltd
06.2025 - Current

Store Operations Manager

Desert Dessert Pte Ltd
10.2023 - 07.2024

Store Manager

Desert Dessert Pte Ltd, Singapore
01.2022 - 10.2023

Chief Cashier

Don Don Donki, Singapore
10.2021 - 12.2021

Retail Sales Assistant

RI Luxury Pte Ltd (Läderach), Singapore
11.2019 - 10.2021

SPM O LEVEL -

SMK desa petaling

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Soon Yee Lim