Soon Wei Chng
Summary
Customer service professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of work goals.
Proactive and goal-oriented professional with excellent problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
Work History
Sales Associate
Esso Gas Station
05.2024 - 11.2024
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Performed cash, card, and check transactions to complete customer purchases.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prioritized helping customers over completing other routine tasks in store.
Operations Assistant
Recruit First
09.2022 - 05.2023
- Solved problems timely and effectively, ensuring customer satisfaction.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Completed daily logs for management review.
- Supported daily operations by organizing site spaces for maximum functionality and ease of use.
- Developed and maintained courteous and effective working relationships.
- Manage and improve traffic conditions during peak periods.
Health Care Assistant
Recruit Express
07.2021 - 08.2022
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Performed vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Improved patient satisfaction with professional service and attentive listening to concerns and needs.
- Reduced stress levels for patients and families by providing clear communication and timely updates on care plans.
- Organized and detail-oriented with a strong work ethic.
Sales Associate
Bee Cheng Hiang
03.2020 - 05.2021
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed cash, card, and check transactions to complete customer purchases.
- Collaborated with team members to achieve monthly sales targets.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Leasing and Marketing Executive
Jack Investment
06.2019 - 02.2020
- Prepared pricing agreements and contracts to close sales.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Assisted customers throughout the entire leasing process, including test drives, financing options, and final paperwork.
- Networked at events and by phone to expand business profits and revenues.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Conducted thorough market research to stay informed on industry trends and competitor offerings.
- Developed strong relationships with clients for repeat business and referrals.
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Set up appointments with potential and current customers to promote new products and services.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Strengthened communication skills through regular interactions with others.
- Onboarded new customers efficiently by developing database listings, uploading information, and defining related lists.
- Planned and executed marketing campaigns to target groups, areas and wider community.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Data Entry and filing of sales revenues.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Floor Lead
Peyton Place Café Lounge
12.2018 - 05.2019
- Resolved conflicts between employees professionally, fostering a positive working environment that encouraged collaboration rather than competition.
- Enhanced team morale and productivity through regular feedback, recognition, and team-building activities.
- Assisted supervisor with feedback for employee performance evaluations.
- Streamlined communication among staff members by developing a clear chain of command system.
- Managed inventory levels, ensuring optimal stock availability and minimizing wastage due to spoilage or obsolescence.
- Monitored employee performance regularly, identifying areas for improvement and offering constructive feedback accordingly.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Upheld proper visual merchandising standards on retail floor and windows.
- Monitored sales floor and provided customer service to foster retention and loyalty.
- Managed store inventories with periodic audits to verify correct counts and adherence to stock management protocols.
- Reduced customer complaints through proactive issue resolution and consistent client followups.
- Maintained high standards of cleanliness and organization throughout sales floor, contributing to welcoming environment for customers.
Delivery Executive
Grab Holdings
09.2017 - 11.2018
- Utilized GPS technology effectively for accurate navigation, minimizing delays due to wrong turns or missed addresses.
- Facilitated solution design trade-off conversations to evaluate potential design options and balance business value of customer experience against cost of development and ongoing maintenance.
- Provided excellent customer service during deliveries, answering questions about products and services as needed.
- Achieved high on-time delivery rates through careful route planning and time management skills.
- Enhanced customer satisfaction by ensuring timely and accurate deliveries.
Managing and Packaging
Hong Huat Fishery Port
11.2014 - 04.2017
- Assisted in the design of customized packaging solutions for clients, enhancing brand image and customer experience.
- Increased customer satisfaction by providing exceptional service and support to distributors.
- Enhanced customer satisfaction by providing detailed product information and efficient order processing.
Senior Bartender
Queens Disco Pub
01.2010 - 10.2014
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Adhered to strict cleanliness standards throughout all aspects of bar operations.
- Closed out cash register and prepared cashier report at close of business.
- Increased repeat business with exceptional interpersonal skills and rapportbuilding.
- Served high customer volumes during special events, nights, and weekends.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Managed cash handling procedures, reducing discrepancies and improving overall accountability.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Developed innovative cocktail recipes, driving menu diversity and attracting new customers.
- Monitored inventory levels closely to avoid stock shortages during peak hours.
- Established positive working environment that fostered teamwork and collaboration among staff members.
- Prepared garnishes by evenly slicing and pitting fruits.
- Assisted with inventorying beverage stock and bar supplies.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Installer
Singtel
05.2009 - 12.2009
- Installed complete systems at new residential and business construction sites.
- Collaborated with team members to ensure smooth workflow and successful project completion.
- Improved installation efficiency by streamlining processes and utilizing time-saving techniques.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Troubleshoot complex installation issues, leveraging problem-solving skills to devise effective solutions promptly.
- Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Education
GCE O Levels -
BMC Academy
Singapore12-2005
PSLE -
Da Qiao Primary School
Singapore12-1999
Skills
- Customer Service
- Teamwork and Collaboration
- Positive and professional
- Basic IT Troubleshooting
- Follow-up skills
- Data entry proficiency
Languages
English
Chinese (Mandarin)
Timeline
Sales Associate
Esso Gas Station
05.2024 - 11.2024
Operations Assistant
Recruit First
09.2022 - 05.2023
Health Care Assistant
Recruit Express
07.2021 - 08.2022
Sales Associate
Bee Cheng Hiang
03.2020 - 05.2021
Leasing and Marketing Executive
Jack Investment
06.2019 - 02.2020
Floor Lead
Peyton Place Café Lounge
12.2018 - 05.2019
Delivery Executive
Grab Holdings
09.2017 - 11.2018
Managing and Packaging
Hong Huat Fishery Port
11.2014 - 04.2017
Senior Bartender
Queens Disco Pub
01.2010 - 10.2014
Installer
Singtel
05.2009 - 12.2009
GCE O Levels -
BMC Academy
PSLE -
Da Qiao Primary School
Similar Profiles
Lindsy McLeanLindsy McLean
Cashier/sandwich Maker at Esso Gas StationCashier/sandwich Maker at Esso Gas Station
SULESH PATELSULESH PATEL
Manager at Esso Gas StationManager at Esso Gas Station
Jimmy OlsonJimmy Olson
Worked at Esso at Esso Gas StationWorked at Esso at Esso Gas Station