Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Soondara Kabilan Viswanathan

Singapore

Summary

Professional in guest services with strong background in hospitality management and customer relations. Valued for ability to lead teams, adapt to changing needs, and consistently achieve results. Skilled in conflict resolution, staff training, and enhancing guest experiences. Known for reliability, effective communication, and results-driven approach.

Overview

10
10
years of professional experience

Work History

Bellman

Park Hotel Alexandra
06.2015 - 12.2016
  • Explain important features of guest rooms, including how TV remote, heating and cooling, WiFi access, emergency exits and safe box.
  • Provides guest with information regarding hotel's amenities, local attractions, nightlife, dining options, museums.
  • Greeting guests in a pleasant manner upon arrival at the hotel.
  • Transfer luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
  • Skills

Guest Services Officer

Park Hotel Alexandra
01.2017 - 06.2021
  • Provide assistance for guest including recommendations for tourist attractions. Responding to incoming guest telephone calls, and email inquiries with efficiency and professionalism.
  • Processing cash and credit payments rapidly and accurately.
  • Assisting guests with check-ins, account inquiries and any additional services needed.
  • Greet guests upon arrival and offer assistance.
  • Answering guest inquiries and provided information regarding hotel services and amenities.
  • Recommend hotel services or amenities that guest may find useful.

Guest Services Executive

Park Hotel Alexandra
07.2021 - 07.2022
  • Assist Guest Services Manager in handling email and operations.
  • Solve issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Resolving sources of dissatisfaction and implement process to prohibit future service obstacles.
  • Delegate task to staff and check on the tasks promptly.
  • Organize group bookings efficiently by working closely with event planners or travel agents ensuring all special requests were met.
  • Assist guest with refunds and resolving transaction issues.
  • Collaborate with housekeeping staff to ensure clean and comfortable rooms for guests upon arrival.
  • Continuously update knowledge on property promotions, and industry trends allowing for accurate information dissemination to guests.

Guest Service Executive

Ascott Orchard
09.2022 - 05.2023
  • Conducted regular audits of billing procedures to maintain accuracy and prevent discrepancies in financial records.
  • Resolved guest complaints quickly and effectively, maintaining a high level of guest satisfaction.
  • Assist guests with check-ins, account inquiries, and any additional services needed.
  • Check on guest lease on daily basis.
  • To prepare auditing with Reddot, rate checks and open balance for all guests.
  • To prepare End of Day reports.
  • Facilitated and coordinated transportation services for guests.

Senior Guest Service Executive

Momentus Hotel Alexandra
05.2023 - 01.2024
  • Resolve guest complaints quickly and effectively, maintaining a high level of customer satisfaction.
  • Manage reservation system efficiently, ensuring availability of rooms for walk-in guests and minimizing overbooking incidents.
  • Checking on PM (Posting Master) on daily basis.
  • Coordinated closely with other departments to address operational issues as they arose, ensuring minimal impact on guest experience.
  • Organize group bookings efficiently by working closely with Sales Department ensuring all special requests were met.
  • Assist Guest Services Manager in handling email and operations.

Assistant Guest Services Manager

Momentus Hotel Alexandra
01.2023 - Current
  • Conduct regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
  • Enhance guest satisfaction by promptly addressing and resolving their concerns and inquiries.
  • Organize staff schedules effectively ensuring coverage during all shifts without compromising quality of service provided.
  • Implement upselling strategies that increased revenue from additional services.
  • Handle guest complaints and offer service recovery to maintain high guest satisfaction rates.

Education

Secondary School

Sekolah Menengah Kebangsaan Taman Tun Aminah
Johor
12.2012

Skills

  • Guest check-in process
  • Complaint handling
  • Communication skill
  • Opera PMS
  • OPERA Cloud
  • RMS
  • Positive and friendly
  • Multitasking

References

Mr, Hafiz, 8779 3039

Timeline

Senior Guest Service Executive

Momentus Hotel Alexandra
05.2023 - 01.2024

Assistant Guest Services Manager

Momentus Hotel Alexandra
01.2023 - Current

Guest Service Executive

Ascott Orchard
09.2022 - 05.2023

Guest Services Executive

Park Hotel Alexandra
07.2021 - 07.2022

Guest Services Officer

Park Hotel Alexandra
01.2017 - 06.2021

Bellman

Park Hotel Alexandra
06.2015 - 12.2016

Secondary School

Sekolah Menengah Kebangsaan Taman Tun Aminah

Similar Profiles

CREATE PROFILE
Soondara Kabilan Viswanathan