Soo Mei Ching
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Driven and motivated Sales Engineer with exceptional consultative sales skills to help customers solve technical problems. Works in tandem with sales team to exceed customer expectations for functionality, cost-effectiveness and successful system rollout. Offering strong work ethic and track record of building loyal customer relationships.
Overview
13
13
years of professional experience
Work History
Sales Engineer
Swagelok Singapore
04.2018 - Current
- Provided sales forecasts for product sales opportunities within assigned accounts.
- Analyzed market trends, competitor performance and product strengths.
- Provided technical troubleshooting and problem solving for clients.
- Reviewed customer inquiries to understand project scope while managing internal delivery mechanisms.
- Captured opportunities for additional sales during project implementation and rollout with existing accounts.
- Managed 50 customers from various industries (Oil and Gas, Pharmaceutical, Chem & refinery, Semiconductor),
- Increased sales target by 10% annually
Inside Sales Engineer
Swagelok Singapore
04.2016 - 04.2018
- Attend Walk-in customers for technical support and provide solution to resolve application issue.
- Updated accounts and maintained long-term relationships with clients.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
- Worked closely with other departments to promote products and marketing campaigns.
- Provide training to customer service representatives on product knowledge
- Set and exceeded inside sales goals by establishing ambitious targets.
- Identify potential leads and collaborate with outside sales to create new opportunities.
Customer Service Executive
Swagelok Singapore
10.2014 - 04.2016
- Provides accurate and quality services in a fast-pace environment for daily enquires.
- Attend walk-in clients and provides solutions or adaption to solve customer’s challenges.
- Order processing and fulfilment in timely fashion.
- Liaise with management and factory (USA) counterpart to resolve pricing issues, lead time and getting fulfilment assistance to meet customer demand.
- Forecasting inventory stock up for key accounts to reduce lead-time challenges.
Sales Coordinator
Intermech Machinery Pte. Ltd
07.2011 - 08.2014
- Handle walk in customer’s enquiries, generation of quotation, order processing, overseas shipment arrangement
- Generate 3D design through software Solidwords for structure design
- Coordinated with warehouse department to pull products for customers.
- Perform biweekly forecast planning to ensure sufficient stocks to cater demands.
- Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
- Maintained and followed up with qualified vendors and suppliers about open purchase orders and prospective orders.
- Negotiated lead-time, cost and quality to obtain maximum company benefit.
Import Coordinator
Penanshin Shipping Pte Ltd
08.2010 - 06.2011
- Responded to customs, customer and internal requests and notices about classification and documentation requirements to support import regulations.
- Created and wrote up new process instructions, resulting in increased efficiency.
- Advised customers on transportation options, types of carriers or shipping routes.
- Accurately input shipment details into company's system.
- Created and transmitted accurate documentation to governmental agencies for import activities.
- Coordinated shipments of product from country of origin to final destination by both air and land transport.
Education
No Degree - Diploma in Mechanical Engineering Majoring
Singapore Polytechnic
2009
Skills
- Sales Transactions
- Joint Ventures
- New Business Acquisition
- Solution Selling
- Product Demonstrations and Presentations
- Cold Calling
- Communication Skills
- Customer Service and Assistance
Languages
English
Intermediate (B1)
Chinese (Mandarin)
Elementary (A2)
Timeline
Sales Engineer
Swagelok Singapore
04.2018 - Current
Inside Sales Engineer
Swagelok Singapore
04.2016 - 04.2018
Customer Service Executive
Swagelok Singapore
10.2014 - 04.2016
Sales Coordinator
Intermech Machinery Pte. Ltd
07.2011 - 08.2014
Import Coordinator
Penanshin Shipping Pte Ltd
08.2010 - 06.2011
No Degree - Diploma in Mechanical Engineering Majoring
Singapore Polytechnic
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