Sook Yean Kong

• Arrange collection and deliveries of freight for international air import moves. • Taking operational, routing, and customer service responsibility for all shipments handled. • Using preferred list of truckers and vendors to identify customer solutions based on rates and service. • Coordinating between shippers, consignees and air carriers. • Complete all necessary import documentation in order to remain compliant with regulations. • Entering import shipment information into the system. • Receive, review, and process documents, follow up with origin offices for clarifications and resolutions on paperwork, and follow all processes to ensure smooth completion. • Establishing and maintaining a positive relationship with customers and vendors. • Providing classification recommendations to customer with approval. • Coordinating and preparing all necessary import documentation. • Responding to any customer questions concerning import milestones, shipment status, and charges. • Remain within company guidelines to customer inquiries regarding shipments. • Escalating uncommon, complex customer issues to the next level manager for resolution when necessary. • Processing the billing and invoicing for the shipment. • Performing other related duties, as assigned

• Handles customer enquiries via phone or email.
• Manage and resolve customer queries and complaints promptly, including positively overcoming customers' objections.
• Supports Administrative function.
• Handle Customer complaint & enquiries (Sales, Products Technician, Logistic)
• Attend to feedback and enquiries professionally and resolve any issue/complaints that are raised.
• Coordinate between Technical department and customer repair/ enquiries.
• Other ad-hoc duties as assigned.