Sook Mun Emily Owyong
Summary
Dedicated professional and adept in customer relations and business administration. Expertly managed high-volume claims, enhancing customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Manager
Great Eastern Life Assurance Co
10.2019 - Current
- Managed high-volume claim caseloads in fast-paced environment
- Process medical claims within turnaround time.
- Ensure accurate medical payment and adherence to policy limits and guidelines.
- Conduct medical investigation for complex claims
- Identified opportunities for cost savings by analyzing medical billing patterns by medical partners.
- Liaise and coordinate with various parties to ensure timely delivery and resolve any claims issues.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
Insurance Claims Specialist
AXA
07.2016 - 10.2019
- Worked productively in fast-moving work environment to process large volumes of claims.
- Ensure accurate documentation and adherence to company policies.
- Conducted thorough investigations of complex claims, utilizing research skills and attention to detail to ensure fair outcomes.
- Coordinated with various stakeholders including adjusters, attorneys, medical professionals, and policyholders throughout the claims process.
Claims Representative
Lockton Insurance Brokers
07.2014 - 07.2016
- Worked productively to process large volumes of claims.
- Collaborated with internal departments and external vendors to achieve fast resolution of claims.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
Claims Administrator
Great Eastern Life Assurance Co
06.2012 - 07.2014
- Managed high volume of claims within deadlines.
- Responded to customer inquiries, providing explanations of insurance policies and claims process and payment.
- Reduced claim processing time for faster customer service and improved satisfaction rates.
Claims Administrator
Mercer
06.2008 - 06.2012
- Negotiated settlements to achieve fair outcomes for customers.
- Monitored claim processing and settlement with various partners
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate claim information.
Education
Bachelor of Science - Business And Management Studies
University of Bradford
Singapore 11.2006
Diploma - Marketing
Nanyang Polytechic
Singapore 05.2000
O Level -
Bendemeer Secondary School
Singapore, Null, Singapore12.1996
Skills
- Customer Relations
- Business Administration
- Team motivation
- Product and service knowledge
Certification
M9A - Life Insurance and Investment Linked Policies
M9- Life Insurance and Investment Linked Policies
Personal General Insurance
Commercial General Insurance
Basic Insurance Concepts and Principles
Certificate in Health Insurance
M5- Rules and Regulations For Financial Advisory Services
Timeline
Assistant Manager
Great Eastern Life Assurance Co
10.2019 - Current
Insurance Claims Specialist
AXA
07.2016 - 10.2019
Claims Representative
Lockton Insurance Brokers
07.2014 - 07.2016
Claims Administrator
Great Eastern Life Assurance Co
06.2012 - 07.2014
Claims Administrator
Mercer
06.2008 - 06.2012
Bachelor of Science - Business And Management Studies
University of Bradford
Diploma - Marketing
Nanyang Polytechic
O Level -
Bendemeer Secondary School
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