Sook Chan Cheong

In-charge of pit operation

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Addressed player behavior or complaints head-on to maintain smooth and professional operations.
• Maintained professional, organized, and safe environment to enhance patrons' gaming experience.
• Maintained customer loyalty to casino with expert and immediate handling of complaints and disputes.
• Monitored gaming activities, continuously to check on dealers and players, and ensured games were conducted in proper manner.

In-charge of card room operation

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Ensured practices in card room were complied with regulations by Gambling Regulatory Authority and company standards.
• Maintained professional, organized, and safe environment for team members.
• Established team priorities, maintained schedules and monitored performance.
• Ensured sufficient playing card supply for gaming tables.
• Liaised with vendor on the card order and card delivery
• Responsible for daily card change process to gaming floor.
• Coordinated with other departments in projects, such as game type change.
• Planned work schedule for 2 shifts for 30 headcounts.

In-charge of pit operation

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Addressed player behavior or complaints head-on to maintain smooth and professional operations.
• Maintained professional, organized, and safe environment to enhance patrons' gaming experience.
• Maintained customer loyalty to casino with expert and immediate handling of complaints and disputes.
• Monitored gaming activities, continuously to check on dealers and players, and ensured games were conducted in proper manner.

• Trained, supervised and evaluated dealers.
• Monitored gaming activities to enforce game rules and house rules.
• Provided customer service to patrons.

• Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
• Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
• Trained, supervised and evaluated dealers.
• Monitored gaming activities to enforce game rules and house rules.

• Developed, tested, fixed and maintained software to meet client requirements for functionality, scalability, and performance.
• Gathered requirements from end users.
• Provided support after product launched.
• Advised on schedule and budget for a feature.
• Provided training to end users.