Summary
Overview
Work History
Education
Websites
Certification
Skillsets
Personal Information
Languages
Timeline
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Soo Eileen

Soo Eileen

Summary

More than 17 years frontline and customer service experience with Singapore Airlines as a leading stewardess. A high-energy leader as well as a good team player whom possess strong problem solving and conflict management skill, with strong experience in customer service, customer management and multi-tasking in various stressful situations. A solid team player whom possesses good leadership quality, excellent multitasking, co-ordination, and communication skills to cater to different stakeholders. Received numerous complimentary letters from VIP passengers and acknowledgement from Singapore Airlines by receiving the 2015 SOAR award.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Pharmaceutical Sales Executive

Celeste(S) Pte Ltd
04.2023 - 12.2023
  • Open and build strong relationship with 30 new accounts in less than 8 months.
  • Develop strong relationships with healthcare providers to increase brand awareness and promote products.
  • Establish personal rapport with patients, physicians, nurses and other medical staffs during client visits.
  • Contacted new or existing customers to promote specific products or services.
  • Answered customers' questions about products, prices, availability and credit terms.
  • Worked to constantly acquired new accounts.
  • Conducted regular meetings with team to discuss issues, concerns and updates.
  • Identified trends and assessed opportunities to improve processes and execution.


CUSTOMER SERVICE EXECUTIVE

SINGAPORE PRECIOUS METAL EXCHANGE
06.2021 - 07.2022
  • Responsibilities: Customer Service/ Business Development/Marketing/Sales
  • Engaging with customers on behalf of the company.
  • Answering phone calls or mails from customers to answer questions, participating in meetings with customers.
  • Meeting with customer service team to discover new communication tactics and maintaining expertknowledge about company products or services to best help customers.
  • Providing a link communication between the company's employee. Also identifying sales idea, as well as maintaining a feasible strategy for future development.

DIGITAL CONTACT CENTER

SINGAPORE POWER
08.2020 - 10.2020
  • Responsibilities: Customer Service
  • Answer incoming calls and respond to customer's emails
  • Management and resolve customer complaints
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Research required information using available resources
  • Research, identify, and resolve customer complaints using application software
  • Process orders, forms and application
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary
  • Complete call logs and reports

LEADING FLIGHT STEWARDESS

SINGAPORE AIRLINES
02.2013 - 06.2018
  • Responsibilities: Leadership / Training / Customer Service / Sales / Co-Ordination.
  • Led a team (of 10-14) crew to deliver SIA's world-renowned inflight experience resulting in customer loyalty and allowing SIA to maintain its exclusive branding.
  • Delivered personalized inflight service for VVIPs (to include state officials and dignitaries) to unmatched service standards in the airline industry.
  • Keen eye for attention to detail often demonstrated through responsive action to ensure that passenger's requests and wellbeing are met, especially for customers with special needs.
  • Extremely proactive in providing feedback to SIA management on areas of improvement based on customer feedback and work experience, allowing the company to maintain an edge over its competitors.
  • Possess strong communication and conflict management skills, essential to managing customer expectations and team performance as a leader.
  • Possess strong resource management and planning skills to ensure safety, pre-flight inventories and emergency equipment are prepared to the highest standards for operations.
  • Possess strong leader and mentorship to coach and guide junior flight attendants to peak performance.
  • Managed the sales and administration of KrisShop during operations.

FLIGHT STEWARDESS

SINGAPORE AIRLINES
02.2001 - 02.2013
  • Responsibilities: Customer Service/ Sales/ Co-Ordination.
  • Consistent high performer in the areas of customer service satisfaction with regular letters of commendation from customers.
  • Appointed to serve in Business Class early as a junior flight attendant in recognition of her high attention to detail and performance standards.
  • Pleasant and warm demeanor, representative of the high service standards in SIA.

Education

Obtained class of O level Major In Accounting -

IPG College

Websites

Certification

  • 2020 Microsoft Excel 2019 & 365
  • 2020 Microsoft Word And PowerPoint 2019 & 365 For Office And Business Presentation
  • 2013 Transactional Analysis 101
  • 2013 ITE-Singapore Airlines Culinary Skills Programme For Epicurean Crew
  • 2013 Business Strategies And Governance Management
  • 2013 Communicate And Build Effective Working Relationships With Others
  • 2009 Build Relationships With Customers
  • 2007 Connecting With Customers
  • 2005 Soar Shared Values-Cherish it
  • 2003 Safe Programme
  • 2003 React Workshop
  • 2001 Cabin Crew Service Readiness Programme
  • 1999 USB Computerised Accounting Packages
  • 1999 Accounting Level 3
  • 1996 T&O Institute Of Commence (Typewriting)

Skillsets

  • Customer Service
  • Administration
  • Communication
  • Problem solving
  • Adaptability and flexibility
  • Leadership
  • Conflict resolution
  • Empathy
  • Training
  • Sales
  • Crisis and emergency management
  • Inventory control
  • Report writing
  • First Aid, health and safety
  • Team building skills
  • Persuasive selling

Personal Information

Nationality: Singapore PR

Languages

English
Bilingual or Proficient (C2)
Malay
Advanced (C1)
Chinese (Mandarin)
Intermediate (B1)
Chinese (Cantonese)
Elementary (A2)

Timeline

Pharmaceutical Sales Executive

Celeste(S) Pte Ltd
04.2023 - 12.2023

CUSTOMER SERVICE EXECUTIVE

SINGAPORE PRECIOUS METAL EXCHANGE
06.2021 - 07.2022

DIGITAL CONTACT CENTER

SINGAPORE POWER
08.2020 - 10.2020

LEADING FLIGHT STEWARDESS

SINGAPORE AIRLINES
02.2013 - 06.2018

FLIGHT STEWARDESS

SINGAPORE AIRLINES
02.2001 - 02.2013

Obtained class of O level Major In Accounting -

IPG College
  • 2020 Microsoft Excel 2019 & 365
  • 2020 Microsoft Word And PowerPoint 2019 & 365 For Office And Business Presentation
  • 2013 Transactional Analysis 101
  • 2013 ITE-Singapore Airlines Culinary Skills Programme For Epicurean Crew
  • 2013 Business Strategies And Governance Management
  • 2013 Communicate And Build Effective Working Relationships With Others
  • 2009 Build Relationships With Customers
  • 2007 Connecting With Customers
  • 2005 Soar Shared Values-Cherish it
  • 2003 Safe Programme
  • 2003 React Workshop
  • 2001 Cabin Crew Service Readiness Programme
  • 1999 USB Computerised Accounting Packages
  • 1999 Accounting Level 3
  • 1996 T&O Institute Of Commence (Typewriting)

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Soo Eileen