Summary
Overview
Work History
Education
Skills
Websites
Other Skills - Languages
Volunteer Experience
Languages
Timeline
Generic
Sonzal Bali

Sonzal Bali

Summary

Results-oriented professional with a strong background in driving operational excellence and customer satisfaction within the oncology sector. Proven ability to develop and implement strategic initiatives to streamline processes and enhance client acquisition and onboarding experiences specifically within oncology Pharma and hospital settings. Skilled in managing client relationships, optimizing sales pipelines, and driving revenue growth through effective project management and cross-functional collaboration.


Singapore PR

Overview

16
16
years of professional experience

Work History

Operations Manager

Oncoshot
11.2020 - Current
  • Played a pivotal role in optimizing operational processes to support sales objectives, resulting in increased efficiency and cost savings
  • Streamlined client acquisition and onboarding procedures to enhance the overall sales experience and drive customer satisfaction
  • Leveraged deep understanding of client needs to address sales-related queries and enhance client satisfaction on the platform
  • Collaborated with cross-functional teams to restructure Oncology trials on the platform, aligning with sales strategies and client needs
  • Managed agreements and contracts with precision, ensuring compliance and fostering strong client relationships to support sales initiatives
  • Acted as the primary point of contact for clients, proactively addressing concerns and ensuring high levels of customer satisfaction to drive repeat business
  • Implemented and managed a sales pipeline on the Project Management Tool, achieving consistent monthly growth and nurturing leads to drive revenue.

Key Account Manager

Lumiere32
02.2017 - 10.2017
  • Leveraged my clinical expertise to effectively communicate with medical-dental practitioners and showcase the key functionality and value proposition of the Lumiere32 platform, resulting in increased adoption and customer satisfaction
  • Drove successful account registrations on Lumiere32's e-commerce platform by effectively demonstrating its value proposition and functionality to dental professionals, resulting in a boost in customer acquisition and retention.

Dentist

Dental Care Clinic and 32 Pearls
01.2008 - 01.2012
  • Provided patients with a full range of personalized, high-quality dental treatments
  • Effectively tracked patient progress and collaborated with the team to determine optimal treatment measures
  • Maintained accurate and up-to-date medical records to ensure the delivery of long-term, high-standard medical services.

Education

Postgraduate Certificate in Clinical Trial Management -

National University of Singapore /PAREXEL
Singapore
2018

Bachelor of Dental Studies (B.D.S) -

Maharashtra University of Health Sciences, India
2008

Skills

  • Sales Pipeline Management
  • Client Relationship Building
  • Strategic Planning
  • Process Optimization
  • Project Management
  • Customer Satisfaction Enhancement
  • Contract Management
  • Government Grant Submissions

Websites

Other Skills - Languages

English (Fluent)

Microsoft word,excel 

Volunteer Experience

Operations Volunteer, AIDHA, 2014, 2015


Registered charity organization with a mission to provide financial literacy and self-development skills to foreign domestic workers and lower-income women. Collaborated with the campus manager and successfully organized student materials, attendance sheets, mentor materials, and certificates for educational seminars and classes.

Languages

English
Bilingual or Proficient (C2)

Timeline

Operations Manager

Oncoshot
11.2020 - Current

Key Account Manager

Lumiere32
02.2017 - 10.2017

Dentist

Dental Care Clinic and 32 Pearls
01.2008 - 01.2012

Postgraduate Certificate in Clinical Trial Management -

National University of Singapore /PAREXEL

Bachelor of Dental Studies (B.D.S) -

Maharashtra University of Health Sciences, India

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Sonzal Bali