Summary
Overview
Work History
Education
Skills
Languages
Awards
Certification
Timeline
Generic

Soniya Sharma

Summary

Experienced retail professional with a track record of driving sales and enhancing customer experiences. Recognized for exceptional team collaboration skills and the ability to thrive in dynamic retail environments. Possesses extensive product knowledge and excels in active listening, resulting in high customer satisfaction and loyalty.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

Victoria Secret Singapore(Luxury Ventures Ltd)
10.2022 - 12.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Conducted product demonstrations to highlight features and benefits, increasing customer interest.
  • Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

SENIOR RETAIL ASSOCIATE

Uniqlo Singapore
12.2019 - 09.2021
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
  • Placed special orders, submitted online orders or contacted other stores to find desired items
  • Watched for and recognized security risks and thefts
  • Computed sales prices, total purchases and received and processed cash and credit payment
  • Arranged and display merchandise to promote sales
  • Opened and closed cash registers, balanced cash drawers and made deposits
  • Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory
  • Participated in team meetings, providing input and suggestions on organizational practices

INTERN

OCBC BANK
03.2018 - 08.2018
  • Company Overview: Overseas Chinese Banking Corporation
  • Attached to Overseas Chinese Banking Corporation for six months as part of Nanyang Polytechnic's (NYP) internship programme
  • Assisted the senior analyst of Group Transaction Surveillance Department with preparing working papers and reports
  • Identified transactions mistakes when debits and credits did not balance
  • Prepared reports to summarize operational results and financial performance
  • Prepared documentation using Microsoft Word for the team members by creating bio-data of the Banking customers to provide a quick overview
  • Performed risk analyses so that appropriate counter measures can be developed
  • Overseas Chinese Banking Corporation

Education

DIPLOMA IN ENGINEERING WITH BUSINESS -

Nanyang Polytechnic (NYP)
03.2019

GCE "O" LEVEL -

Bendemeer Secondary School (BSS)
01.2015

Skills

  • Verbal and Communication
  • Customer Service
  • Attention to detail
  • Time Management
  • Problem Solving and Decision Making
  • Teamwork
  • Analytical
  • Mantas oracle
  • Cheque truncation system (CTS)
  • Silverlake Axis Integrated Banking Solution (SIBS)
  • Strong Communication and Interpersonal Skills
  • Visual BasicNET
  • C
  • Microsoft Office (Excel, PowerPoint, Word)
  • POS Inventory System Operation

Languages

Fluent in spoken and written English
Hindi

Awards

  • Best Essay Award-English, 2011
  • Outstanding Performance in Geography, 2012
  • Certificate of Academic Excellence in Mother Tongue-Hindi, 2012
  • Certificate of Appreciation- Flag day, 2013
  • Model Bendemeerian Award Finalist, 2014

Certification

  • Received Excellent Service Award(Silver) in recognition of contribution and commitment to excellent service in 2024 (Victoria's Secret)
  • Outstanding customer service award November 2023 for the highest number of compliments for the year of 2023 (Victoria's Secret)
  • Best customer service award in Feb 2020( UNIQLO)

Timeline

Retail Sales Associate

Victoria Secret Singapore(Luxury Ventures Ltd)
10.2022 - 12.2024

SENIOR RETAIL ASSOCIATE

Uniqlo Singapore
12.2019 - 09.2021

INTERN

OCBC BANK
03.2018 - 08.2018

DIPLOMA IN ENGINEERING WITH BUSINESS -

Nanyang Polytechnic (NYP)

GCE "O" LEVEL -

Bendemeer Secondary School (BSS)

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Soniya Sharma