Summary
Overview
Work History
Education
Skills
Timeline
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Sonia Verma @ IDAH BINTE MUSTAPHA

Summary

Dedicated healthcare professional with extensive experience at Elitez Aviation Pte Ltd, excelling in patient-focused care and attention to detail. Proven ability to enhance patient comfort and safety while adhering to strict hygiene protocols. Strong time management skills complemented by a commitment to improving patient outcomes through effective observation and support.

Healthcare professional with comprehensive experience in patient assistance and care. Proven ability to support medical staff and contribute to positive patient experience. Reliable team player with focus on adaptability and achieving optimal outcomes.

Overview

16
16
years of professional experience

Work History

Healthcare Assistant

Elitez Aviation Pte Ltd
07.2024 - Current
  • Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
  • Lifted patients using appropriate equipment in accordance with moving and handling policy.
  • Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
  • Observed patient skin conditions and reported findings to registered nurse.
  • Assisted nursing staff in maintaining a clean and safe environment for optimal patient recovery.

Checkout Supervisor

Cold Storage
02.2021 - 07.2024
  • Resolved customer complaints professionally, turning negative experiences into positive ones whenever possible.
  • Enhanced customer satisfaction by efficiently managing checkout processes and addressing concerns promptly.
  • Maintained a clean, organized, and well-stocked checkout area, enhancing the shopping environment for customers.
  • Supervised multi-cultural teams of [Number] members, enforcing compliance with operational policies and procedures.
  • Ensured smooth transitions during shift changes by thoroughly communicating pertinent information with incoming supervisors.

Customer Service Executive

Orchidbowl Country Club
06.2016 - 11.2019
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.
  • Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.

Administrative Assistant

AKS Creation
11.2008 - 01.2014
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Education

No Degree - Class 8 Extendard

Bedok West Primary School
Bedok Reservoir Road
12-1986

Skills

  • Time management
  • Patient care
  • Patient-focused care
  • Supporting personal needs
  • Feeding assistance
  • Attention to detail
  • Meal preparation
  • Observing responses
  • Patient observation
  • Oral hygiene
  • Heavy lifting
  • Inpatient care

Timeline

Healthcare Assistant

Elitez Aviation Pte Ltd
07.2024 - Current

Checkout Supervisor

Cold Storage
02.2021 - 07.2024

Customer Service Executive

Orchidbowl Country Club
06.2016 - 11.2019

Administrative Assistant

AKS Creation
11.2008 - 01.2014

No Degree - Class 8 Extendard

Bedok West Primary School

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Sonia Verma @ IDAH BINTE MUSTAPHA