Summary
Overview
Work History
Education
Skills
Timeline
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Sonia Anne Rajendra

Summary

I believe i have the capabilities to adapt in new environments and click well with new people. Given many opportunities throughout school and my few year of working experiences, i have gained many soft and hard skills such as leadership skills, communication skills, developing the confidence in myself, the ability to problem solve and being creative with new ideas.


I am always curious to learn new things and to gain new experiences. I like taking on challenges and hitting personal targets.

Overview

4
4
years of professional experience

Work History

Shift Leader in Training

Pizza Hut
11.2019 - Current
  • Established welcoming atmosphere by greeting each guest warmly.
  • Helped guests when in need of assistance.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Communicated with customers and team members to solve problems.
  • Responded and resolved customer complaints, addressing concerns, and distress with amicable interactions.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Communicated clearly with employees and suppliers to keep everyone on same page and working toward established business goals.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.

Retail Intern

Gain City
01.2022 - 03.2022
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.

Installation Technician Internship

HyperCom
01.2021 - 03.2021
  • Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
  • Installed and configured new equipment and systems according to company standards.
  • Followed all company guidelines regarding safety procedures when out in field.
  • Evaluated equipment to determine if it needed to be repaired or replaced.

Front of House Staff Member

Swensens
12.2019 - 01.2020
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Answered customers' questions, recommended items, and recorded order information.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Education

Nitec - Security Technology

Institute of Technical Education
Singapore
04.2020

GCE N'Levels -

Sembawang Secondary School
Singapore
12.2019

PSLE -

Endeavour Primary School
Singapore
12.2015

Skills

  • Operational Standards
  • Manager Coaching and Training
  • Customer Satisfaction
  • Inventory Audits
  • Conducting Orientations

Timeline

Retail Intern

Gain City
01.2022 - 03.2022

Installation Technician Internship

HyperCom
01.2021 - 03.2021

Front of House Staff Member

Swensens
12.2019 - 01.2020

Shift Leader in Training

Pizza Hut
11.2019 - Current

Nitec - Security Technology

Institute of Technical Education

GCE N'Levels -

Sembawang Secondary School

PSLE -

Endeavour Primary School

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Sonia Anne Rajendra