Sonia Lee

• Manage executives' calendars, schedule appointments, and coordinate meetings

• Arrange travel itineraries and accommodations for executives

• Screen and direct phone calls and correspondence

• Draft and edit documents, presentations, and reports using Microsoft Office Suite (Word, Excel,

PowerPoint)

• Maintain and organize office filing systems, both physical and digital

• Assist with project coordination and tracking

• Prepare expense reports and manage office supplies inventory

• Act as a liaison between executives and internal/external stakeholders

• Perform general administrative tasks as needed to support office operations

• Handle reservations inquiries via phone, email, and online platforms promptly and professionally.

• Process reservations accurately in the property management system (PMS), ensuring all details are

entered correctly.

• Coordinate with other departments to fulfill guest requests and preferences, such as room allocations

and special arrangements.

• Handle cancellations and modifications to reservations according to established procedures,

minimizing disruption to guests' plans.

• Assist in generating reports related to reservation trends, occupancy forecasts, and revenue analysis.

• Resolve guest complaints and concerns related to reservations promptly and professionally, striving

for guest satisfaction.

• Oversee the day-to-day operations of the office, including managing office supplies, equipment, and

facilities.

• Provide administrative assistance to various departments, including scheduling meetings, preparing

documents, and handling correspondence.

• Maintain accurate records and databases, including employee information, expenses, and inventory.

• Liaise with vendors and suppliers to ensure timely delivery of goods and services, and handle

procurement processes as required.