Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sonia Bhojwani

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Summary

Passionate, patient, and supportive. Brought up in Spain.

Multiple Work experiences in different fields.

Committed to helping team achieve goals.

Overview

35
35
years of professional experience
2
2
Languages

Work History

Tour Guide

FreeLance Guide
02.2024 - Current
  • Give tour guides of landmarks in Singapore in both Spanish and English.
  • Informed tour members of safety risks associated with attractions, confirming customer security.
  • Guided groups of up to 8 people on scheduled tours.
  • Stayed current on area history, culture, events, attractions by attending workshops, lectures, conferences regularly updating tour information accordingly.
  • Provided information on various sites throughout area, relaying little-known stories to provide interest.
  • Shared historical and cultural context to keep tour informative and provide more profound understanding of area.

Sales Associate

La Tienda
03.2022 - Current
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Engaged with customers to build rapport and loyalty.

Shop Owner

Mic Mac
01.1994 - 06.1998
  • Investigated customer complaints to identify cause of malfunctions.
  • Increased store revenue through effective product merchandising and targeted marketing campaigns.
  • Assessed damaged materials and notified maintenance personnel of needed repairs.
  • Worked with marketing teams to create print and online advertisements to bring in new customers.
  • Maintained accurate financial records, including sales reports, expense tracking, and budget management.

Administrative Assistant

Havelet Trust Company
01.1992 - 12.1993
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Shop Manager

Montesol Gift Shop
01.1989 - 12.1993
  • Trained team members in successful strategies to meet operational and sales targets.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

Business Studies - Business

Gibraltar College of Further Education
Gibraltar
04.2001 -

A Level - Spanish Language

Wetside Girls Comprehensive School
Gibraltar
04.2001 -

Skills

Cross-cultural communication

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Timeline

Tour Guide

FreeLance Guide
02.2024 - Current

Sales Associate

La Tienda
03.2022 - Current

Business Studies - Business

Gibraltar College of Further Education
04.2001 -

A Level - Spanish Language

Wetside Girls Comprehensive School
04.2001 -

Shop Owner

Mic Mac
01.1994 - 06.1998

Administrative Assistant

Havelet Trust Company
01.1992 - 12.1993

Shop Manager

Montesol Gift Shop
01.1989 - 12.1993

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