Sonia Bhojwani
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Summary
Passionate, patient, and supportive. Brought up in Spain.
Multiple Work experiences in different fields.
Committed to helping team achieve goals.
Overview
35
35
years of professional experience
2
2
Languages
Work History
Tour Guide
FreeLance Guide
Singapore
02.2024 - Current
- Give tour guides of landmarks in Singapore in both Spanish and English.
- Informed tour members of safety risks associated with attractions, confirming customer security.
- Guided groups of up to 8 people on scheduled tours.
- Stayed current on area history, culture, events, attractions by attending workshops, lectures, conferences regularly updating tour information accordingly.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
Sales Associate
La Tienda
Singapore
03.2022 - Current
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Engaged with customers to build rapport and loyalty.
Shop Owner
Mic Mac
Gibraltar
01.1994 - 06.1998
- Investigated customer complaints to identify cause of malfunctions.
- Increased store revenue through effective product merchandising and targeted marketing campaigns.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
Administrative Assistant
Havelet Trust Company
Gibraltar
01.1992 - 12.1993
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted coworkers and staff members with special tasks on daily basis.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Shop Manager
Montesol Gift Shop
Gibraltar
01.1989 - 12.1993
- Trained team members in successful strategies to meet operational and sales targets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Business Studies - Business
Gibraltar College of Further Education
Gibraltar 04.2001 -
A Level - Spanish Language
Wetside Girls Comprehensive School
Gibraltar 04.2001 -
Skills
Cross-cultural communication
Student Engagement
Fluent in English, Spanish
Student Support
Problem-solving skills
Vocabulary expansion
Student and parent relations
Timeline
Tour Guide
FreeLance Guide
02.2024 - Current
Sales Associate
La Tienda
03.2022 - Current
Business Studies - Business
Gibraltar College of Further Education
04.2001 -
A Level - Spanish Language
Wetside Girls Comprehensive School
04.2001 -
Shop Owner
Mic Mac
01.1994 - 06.1998
Administrative Assistant
Havelet Trust Company
01.1992 - 12.1993
Shop Manager
Montesol Gift Shop
01.1989 - 12.1993