Song Yue Heng Zenne
Summary
Professional underwriting assistant with proven track record in risk assessment and policy evaluation. Skilled in data analysis, documentation, and client relations, ensuring accurate and timely processing of underwriting applications. Strong team collaborator, adaptable to changing demands, focused on achieving high-quality results and supporting organizational objectives.
Overview
24
24
years of professional experience
Work History
Underwriting Assistant in General Insurance
Etiqa Insurance Pte Ltd
09.2023 - Current
- Review renewal business risk data, policy endorsement and make necessary adjustment to premium for motor insurance;
- Perform after sales checks for new business motor insurance
- Ensure the accuracy, completeness, and timeliness of policy renewal activities for commercial and personal lines of business;
- Provide a timely and professional level of service request from internal departments;
- Gather market information and business trend to assist underwriters in enhancing existing product innovation.
- Identify, enhance and rectify gaps in renewal processes via User Acceptance Testing (UAT).
Account Receivables for General Insurance (Senior Executive)
Etiqa Insurance Pte Ltd
11.2021 - 06.2023
- Attend to email enquiries from internal departments and intermediaries. Meetings with intermediaries to go through complex transactions when required.
- Attend to feedbacks from intermediaries and inter department and perform investigation to find out the root cause. Resolve the issues and feedback from internal and external stakeholders.
- Developing and maintaining strong relationships with both internal and external stakeholders
- Ensure timely receipting performed for all payment modes for premiums received.
- Perform giro collection, credit card recurring and charging for GI products
- Perform accounts reconciliations for unbalanced / unrecorded premiums. Investigate and resolve.
- Enhance process and workflow for AR to improve efficiency and effectiveness of the department’s work process
- Update SOP concurrently when there is a change of process
- Involve in projects required for new products or payment gateway(s) which involves with collection of premiums. Provide business requirements and oversee the UAT process, testing inclusively to ensure the correct flow of premiums and receipting. Eg, e-giro, Natas fair etc.
- Training and guiding of new and existing AR team members.
- Provide monthly report for monthly credit control meeting with Chief Finance Officer and relevant departments involved.
- Attend meeting for all AR matters.
- Undertake any other duties as may be assigned by head of GI Operations.
- Perform policy processing for GI policies. New application, renewal etc.
Policy Servicing Executive (Life Insurance)
Etiqa Insurance Pte Ltd
07.2020 - 11.2021
- Process day to day policy servicing request and attend to enquiry from channels including Customer Service Team, Maybank Banca Relationship Managers, Banca Business Development Manager, Agents and Partner Distribution Business Development Manager.
- Provide guidance and mentorship to the Policy Servicing Team.
- Performing simple compliance check on customers who made payment on a monthly basis.
- Investigate payment and giro issues.
- Investigate payments in the suspense and reconciliation account to reduce the figures in the respective accounts.
- Resolve complains that is brought in from the various channel. Identify root cause and systemic issues by collaborating with the relevant department.
- Prepare weekly report to Head of Department.
- Prepare monthly report to Risk Department.
- Preparing and provide information for internal and external audit.
- Work with relevant departments to improve on process efficiency. Provide business requirements for new / existing processes.
Customer Service Consultant
Etiqa Insurance Pte Ltd
03.2016 - 07.2020
- Address on general insurance and life insurance enquiry though phone, face to face walk ins and emails, whatsapp.
- Liaise with various departments on customer’s query or request. Follow up and contact the customer with the solution and to have a proper closure.
- Feedback customer’s voice to the management to improve on processes and products.
Wealth Relationship Manager
AIA
06.2014 - 12.2015
- Acquire clients through road shows and to build up own customer base.
- Provide financial analysis and provide a suitable solution for each and every individual client base on their profile.
- Service my existing clients on claims and other enquires.
- Driving for sales target
- Specialization: Business and Personal Financial Planning
- Industry: Financial
Recruitment Consultant (Banking and finance and IT Sector)
JAC International Recruitment
03.2014 - 06.2014
- See through the end to end recruitment process - from client requirement gathering, short listing of candidates, interviewing and presentation of candidates to clients to offer negotiation to closure.
- Identifying and acquiring of new clients through telemarketing, leads generation and market research.
- Specialization: business development and customer service
- Industry: Recruitment
Financial Services Consultant
Prudential Assurance (S) Pte Ltd
01.2012 - 10.2013
- Maintain the company’s existing database and cross sell products to existing customers
- Generate new sales through walk-ins of customers into the branches. Provide servicing to existing walk-in prudential customers
- Undertake training to develop skills and knowledge
- Ad-hoc duties as and when required.
- Role: Sales of Insurance in Standard Chartered Bank
- Industry: Financial
- Experiences Gained: Technique of converting an enquiry into a sales, Cross sell to walk-in customers, Acquire soft skills in communicating to customers
Account Service Manager
VM Elevator Pte Ltd
07.2011 - 12.2011
- Handling of customer feedback via phone and email; meet the customer in the office
- Prepare quotation for clients
- Sourcing of lift parts
- Help to coordinate the shipment and arrival of goods from supplier
- Ad-hoc duties as and when required.
- Role: Customer Service - General
- Industry: Construction / Building / Engineering
- Monthly Salary: SGD 2,000.00
- Experiences Gained: Learned the components of the lifts, How is the lift being built up, What are the common defaults of a lift, reading the specifications of the lift components, learnt to read the drawings of the lifts, measurement, dimension etc., How to handle a customer feedback with the technical help and knowledge, Understanding of tender documents and provide quotations to base on the tender requirements
Permanent Bank Teller
OCBC Bank
03.2006 - 06.2011
- Attend to customers on deposits/withdrawals/fixed deposits/telegraphic transfers and other banking needs
- Introducing banking products and providing solutions to the customers’ queries
- Back end duties
- Industry: Banking
- Experiences Gained: Went for the cash handling workshop, differentiating the authenticity of Sing dollar bills, Went for customer service enhancement workshop, listen to experiences of other financial services' feedbacks from customers and how they dissolve the situation and apply to my current job, use of the bank BA system and customer informative system
- Accomplishment: Able to handle cash with accuracy and speed., Achieved Silver in Service Excellence award by TMIS and spring Singapore, Completed by Diploma in Banking and Finance during my stay in OCBC
Temporary Bank Clerk
Maybank
10.2005 - 12.2005
- Cleaning up the customer data of the Bank, removal of duplicates and merging of customer information.
- Industry: Banking
Permanent Sales and Marketing Coordinator
Besley & Pike
04.2005 - 06.2005
- Assist Sales personnel- do drawings as and when required
- Attend to walk-in customers and attend their queries and handle Phone calls
- Specialization: Envelopes
- Industry: Manufacturing/retail
Permanent Sales Coordinator
Atrends Fashion
03.2001 - 03.2005
- Assist walk-in customers and acquire sales along the process
- Inventory of the boutique
- Responsible for the boutique’s cash registering and taking care of the whole boutique alone
- Specialization: Design / Retail
- Industry: Design / Retail
Education
No Degree - Diploma in General Insurance And Risk Management
Singapore College of Insurance
Singapore, Null, Singapore04-2025
BBA - Bachelor of Commerce
Murdoch University
Singapore, Null, Singapore06-2014
Skills
- Microsoft Office proficiency
- Basic data analysis
- Customer relationship management
- Policy processing expertise
- Analytical problem solving
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Chinese (Cantonese)
Elementary (A2)
Timeline
Underwriting Assistant in General Insurance
Etiqa Insurance Pte Ltd
09.2023 - Current
Account Receivables for General Insurance (Senior Executive)
Etiqa Insurance Pte Ltd
11.2021 - 06.2023
Policy Servicing Executive (Life Insurance)
Etiqa Insurance Pte Ltd
07.2020 - 11.2021
Customer Service Consultant
Etiqa Insurance Pte Ltd
03.2016 - 07.2020
Wealth Relationship Manager
AIA
06.2014 - 12.2015
Recruitment Consultant (Banking and finance and IT Sector)
JAC International Recruitment
03.2014 - 06.2014
Financial Services Consultant
Prudential Assurance (S) Pte Ltd
01.2012 - 10.2013
Account Service Manager
VM Elevator Pte Ltd
07.2011 - 12.2011
Permanent Bank Teller
OCBC Bank
03.2006 - 06.2011
Temporary Bank Clerk
Maybank
10.2005 - 12.2005
Permanent Sales and Marketing Coordinator
Besley & Pike
04.2005 - 06.2005
Permanent Sales Coordinator
Atrends Fashion
03.2001 - 03.2005
No Degree - Diploma in General Insurance And Risk Management
Singapore College of Insurance
BBA - Bachelor of Commerce
Murdoch University
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