SONG RUI QI
Summary
Dedicated and detail-oriented Inventory Assistant with a proven track record in effectively managing stock processes, optimizing inventory levels, and ensuring accurate order fulfillment. Eager to transitioning into a Retail Associate role to utilize strong interpersonal skills in enhancing customer satisfaction and driving sales performance. SPM qualified, committed to providing excellent service, building lasting client relationships, and contributing to team success in a fast-paced sales environment.
Overview
5
5
years of professional experience
Work History
INVENTORY ASSISTANT
CK DEPARTMENT STORE PTE LTD
06.2024 - Current
- In charge of stock allocations and stock transfers between warehouse and outlets
- In charge of cost computation and input of stock details into the inventory system for stock received from local/overseas suppliers on a timely manner
- Ensure full compliance of proper documentation
- In charge of wholesales customers; allocate goods and issue invoices to customers
- Coordinate between warehouse and outlets to ensure the goods are being delivered and received accurately
- Assist in stock discrepancies investigations
- Handle stock adjustments; stock write off; goods returns and inventory location transfers
- Liaise with suppliers and Purchasing Department on any outstanding issue, e.g
- Delivery shortages; return of goods; pricing errors, etc
- Liaise with freight forwarders on issues relating to incoming shipments and custom declarations
- Ensure timely updates to Warehouse Manager and Purchasing Department on shipment arrivals
- Assist to coordinate and conduct the Company's annual physical stocktakes exercise
- Maintained a clean and organized workspace, promoting safety and efficiency within the warehouse environment.
- Implemented a barcode scanning system, resulting in a significant reduction of manual data entry errors.
- Streamlined inventory processes by implementing efficient tracking and organization systems.
- Developed strong relationships with suppliers, fostering open communication channels for swift resolution of any supply chain issues.
- Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
SALES ASSISTANT
HH ENTERPRISE
04.2023 - 04.2024
- Greeting customers and offering assistance
- Recommending products or merchandise to help customers
- Answering questions and addressing concerns
- Informing customers about sales, promotions and policies
- Demonstrating how products work
- Taking payments for purchases and packaging purchases
- Stocking merchandise and creating displays
- Taking inventory and monitoring sales floor
- Follow all companies policies and procedures
- Maintain a fully stocked store
- Manage point-of-sale processes
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
ADMIN CLERK
TECH COM SDN BHD
10.2022 - 03.2023
- Answering customer questions, providing information, taking and processing orders and addressing complaints
- Answering phone calls and calling customers and vendors to follow up on appointments and deliveries
- Compiling, maintaining and updating company records
- Managing office inventory and working with vendors to ensure the regular supply of office materials
- Setting up appointments, scheduling meetings, distributing reports and managing the correspondence between the office and external bodies
- Compiling and maintaining records of office business transactions
- Operating office equipment including printers, copiers, fax machines and multimedia instruments
- Greet and assist visitors in a professional manner
- Perform data entry and maintain accurate records
- Prepare stock inventory and process office bills
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
CASHIER
HOOGA CAFE
04.2022 - 09.2022
- Booking reservations
- Manage transactions with customers using cash registers
- Collect payments in cash or online banking
- Completing any return transactions
- Maintaining cleanliness in register stations and tables
- Closing or cashing out the register at the end of the day
- Overseeing customer order completion
- Assisting kitchen staff as needed
- Processing payments and providing change and receipts
- Assisting with or taking customer orders
- Processing discounts and coupons
- Putting takeout orders in containers or bags
- Resolving customer complaints or issues
- Upselling and making recommendations
- Greeting customers as they arrive
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
CASHIER
KOH YEE ENTERPRISE
03.2020 - 03.2022
- Greet customers when entering or leaving the store
- Maintaining clean and tidy checkout and merchandise areas
- Assisting in stocking and rotating merchandise
- Processing layaways, returns and exchanges
- Collect payments whether in cash or online banking
- Cross-selling and upselling products
- Resolve customer complaints, guide them and provide relevant information
- Calculating and returning change for cash transactions
- Scanning and bagging items accurately and efficiently
- Reconciling cash drawers and sales receipts
- Staying up to date on merchandise promotions, advertisements and product information
- Calculating the cost of products or services
- Answering customer questions about products or services and providing recommendations based on customer needs
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Education
Malaysian Certificate of Education (SPM)
SMK Datu Paduka Mat Salleh
Ranau, Sabah12.2019
Skills
- Microsoft Excel
- Microsoft Word
- Power Point
- Teamwork and Collaboration
- Maintaining stock levels
- Inventory organization
- Stock replenishment
- Discrepancy Resolution
- Active Listening
- Inventory Monitoring and Management
- Point of Sale (POS) Systems
- Data Entry & Accuracy
- Time Management
- Attention to Detail
- Inventory analysis
Languages
Malay
Advanced (C1)
English
Intermediate (B1)
Chinese (Mandarin)
Intermediate (B1)
Timeline
INVENTORY ASSISTANT
CK DEPARTMENT STORE PTE LTD
06.2024 - Current
SALES ASSISTANT
HH ENTERPRISE
04.2023 - 04.2024
ADMIN CLERK
TECH COM SDN BHD
10.2022 - 03.2023
CASHIER
HOOGA CAFE
04.2022 - 09.2022
CASHIER
KOH YEE ENTERPRISE
03.2020 - 03.2022
Malaysian Certificate of Education (SPM)
SMK Datu Paduka Mat Salleh
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