SONG HUEI SHING
Summary
Versatile Operations Assistant handles all types of tasks with efficient and hardworking mindset. Manages clerical needs as well as planning events, overseeing purchasing and producing detailed reports. Bringing 1 years of related experience.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Operation Assistant
EssilorLuxottica Integrated Lens Technology
08.2023 - Current
- Completed tasks as requested by Manager & Supervisor.
- Managed and organized file (finance & operation)
- Responsible for organizing monthly finance payment to supplier.
- Assisted various departments to ensure smooth operations.
- Managed boss monthly claim.
- Supervised and executed incoming shipments.
- Provided administrative support with accurate document preparation and data entry.
- etc.
Customer Service
Ninjavan - DHE Enovative Solution
03.2023 - 08.2023
- Provided expert customer service and technical support to clients.
- Serve customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
- Collect and return returned parcels to correct customer locations.
- Daily update parcel tracking.
Store Associate
Two Peck Crispy Chicken
01.2023 - 02.2023
- Maintained tidy and organized store to comply with cleanliness standards.
- Monitored food presentable condition, taking corrective action. restocking and organizing products.
- Takeaway order service
- Kitchen and Store operation
- Logged reports, expenses, receipts, and sales in company database.
Korean BBQ Waiters (Part Time)
KINGDOM BBQ
09.2022 - 01.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Preschool Education Teacher Assistant(Part Time)
Baby Tots
05.2022 - 08.2022
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Supported student physical, mental, and social development using classroom games and activities.
- Helped students explore concepts with engaging, learning-focused activities.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
Education
SPM -
Chung Hua Independent High School
11.2022
SPM -
Chung Hua Independent High School
11.2022
Skills
Technical Skills
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Communication Skills
Active listening and empathy
Customer service skills
Email and correspondence management
Language Skills
Chinese , English , Malay , Cantonese , Hokkien , Teow Chew
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Malay
Elementary (A2)
Timeline
Operation Assistant
EssilorLuxottica Integrated Lens Technology
08.2023 - Current
Customer Service
Ninjavan - DHE Enovative Solution
03.2023 - 08.2023
Store Associate
Two Peck Crispy Chicken
01.2023 - 02.2023
Korean BBQ Waiters (Part Time)
KINGDOM BBQ
09.2022 - 01.2023
Preschool Education Teacher Assistant(Part Time)
Baby Tots
05.2022 - 08.2022
SPM -
Chung Hua Independent High School
SPM -
Chung Hua Independent High School
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