SONAM CHAUHAN

Legislative Update/Changes & Regulatory Reporting (Australia Master Trust)

Aug’2014 – Aug’2016

Core Responsibilities:

• Liaison between teams (Onshore & Offshore) to implement the changes adapted in businesses.
• Worked with business leaders, clients and Managers discussing strategies and helping them implementing
• Calibrating on Legislative updates and changes for Australia and New Zealand with respective businesses
• Performing tasks scheduled for Regulatory reporting on scheduled timelines
• Custodian of Standard Operating Procedures (SOPs) of business, responsible of amending process document
• Nodal responsibility of keeping all the reference documents up to date for being subject matter expert of process and knowledge team

Financial Advice Support - Reporting (Australia Master Trust)

Dec’2010 – Aug’2014

Core Responsibilities:

• Closely work with the Assistant Manager in planning, developing, benchmarking and analyzing process and working on special projects.
• Accountable for mentoring the new-hires, process reporting and training.
• Research work on client e-mails to find out the root cause and take needful actions to solve the issue.
• Allocating the work and resolving queries of the team members.
• Written and verbal communication with onshore business partners.
• Monthly dashboard preparation & communication onshore and internal.
• Work on Tickets to automate the process and reports for operations, fetching data from SharePoint and connect site and create various reports.
• Maintaining the complete data collection with personal and financial assets - liabilities facts and figures for the new Mercer clients, which broadly includes the calculation of budget sheet that generates the Cost of Living for the client and the source of income & expenses throughout the year, received by email in PDF format.
• Daily, Weekly, Monthly MIS Reports, Capacity Utilization (CU) and Accuracy and Dashboards data collection, preparation and publishing for various teams.
• Cross-trained resource for reconciliation team, so assist team to reconcile the discrepancies in provided statements.
• Proficient in process operations & experience of developing Standard Operating procedures documents.
• Mentoring of new joiners in the team in their Personal and Professional competencies along with timely feedbacks. Provide updates on Data analytics available.

UK Onshore Dealings

Core Responsibilities:

• Ensuring smooth execution of the dealing process for the retail customers that include selling & switching of mutual fund units at customer's and their IFA's (Independent Financial advisor) request, received via Web.
• Maintaining accounts for the retail clients who have invested with fidelity & funds network (which is the biggest investment supermarket in UK having more than 60 fund managers on its platform).
• We rebalance the client's financial portfolio in regard of the best income offer, which includes the calculation and percentage allocation of the particular funds for the best outcome.
• Ensuring timely verification of the deals placed on the client's accounts to ensure that the client is not disadvantaged in any way.
• Liaison with various divisions within fidelity for carrying out multiple instructions from the customers & their IFAs and trying to solve the customer query in best possible way ensuring consistent customer delight.
• Handling others departmental Emails.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Additional Experience (Remote Work)-

• Generate quality content with absolute correctness and accuracy for organizations / agencies and move ahead my freelance writer career
• Huge writing experience with great variety in topics and consistency in content quality
• Uncommon work completion qualities maintaining both the superiority of the text as well as the specified deadlines
• Great skill of elaboration as well as concision of content as per the article needs
• Search for information and related literature on the assigned topic
• Edit and rewrite articles assigned from time to time