Sollahien Bin Mohamed Ismail
Singapore
Summary
Experienced customer service professional with 10 years of industry expertise. Thrives in fast-paced environments and consistently delivers exceptional service. Strong problem-solving abilities and high level of adaptability.
Overview
16
16
years of professional experience
Work History
Customer Care Officer
NCS
01.2022 - Current
- Handled customer care for MOM under the domain of Foreign Work Permit holders and Foreign Domestic holders
- Managed calls for inquiries and complex cases, filing case reports to MOM officers directly
- Reason for leaving: Ending contract.
Barista
Alice Boulangerie
10.2021 - 04.2022
- Appointed as Assistant Lead Barista, handling the tea menu and performing barista duties
- Reason for leaving: Got another offer from another company.
Lead Barista
Maison Sucree
01.2021 - 10.2021
- Created menu for the new store, managed coffee menus
- Reason for leaving: Company shut down.
Staff
Mellower Coffee
08.2019 - 12.2020
- Handled customers’ coffee needs, assisted customers with feedback, and managed stock and store.
Assistant Restaurant Manager
The Soup Spoon
12.2018 - 08.2019
- Complied with SOPs, maintained COGS, handled customer feedback, and performed store maintenance
- Conducted weekly sales analysis.
Assistant Theater Manager
Cathay Cineplex
06.2018
- Ran the theater, handled events, organized events, programmed shows, and managed guests in the Platinum suite.
Outlet Manager
The Coffee Bean & Tea Leaf (Singapore)
05.2015 - 05.2018
- Served handcrafted drinks, adhered to SOPs, managed store operations, conducted daily sales analysis, and monthly stocktake.
PT Staff
The Coffee Bean & Tea Leaf (Singapore)
01.2009 - 01.2011
- Served handcrafted drinks and adhered to SOPs.
Education
Specialist Diploma in Customers Experience & Data analytics -
Republic polytechnic
08.2024
Diploma in Business Practice Hospitality Management -
Republic Polytechnic
01.2024
Nitec in Product Design
ITE College Central (Bishan)
01.2012
GCE ‘N’ levels -
Hong Kah Secondary School
01.2009
PSLE -
Boon Lay Garden Primary School
01.2005
Skills
- MS Excel
- MS Outlook
- MS PowerPoint
- MS Word
- High Level of Tolerance
- Initiative
- Fast Learner
- Patience
- High Determination
Nric
S 9329330 D
Maritalstatus
Single
Race
Boyanese
Coursework
- WSQ – Basic Food Hygiene
- WSQ – Specialised in Ice Blended & Espresso and Brew Drinks
- WSQ – Interact with Guests
- WSQ – Maintaining Food and Beverage Service Excellence
- WSQ – Gourmet Preparation
Nationalservice
Completed (2012 – 2014)
Personal Information
Date of Birth: 08/14/93
References
Peter Lee (District Manager, 92749418)
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Customer Care Officer
NCS
01.2022 - Current
Barista
Alice Boulangerie
10.2021 - 04.2022
Lead Barista
Maison Sucree
01.2021 - 10.2021
Staff
Mellower Coffee
08.2019 - 12.2020
Assistant Restaurant Manager
The Soup Spoon
12.2018 - 08.2019
Assistant Theater Manager
Cathay Cineplex
06.2018
Outlet Manager
The Coffee Bean & Tea Leaf (Singapore)
05.2015 - 05.2018
PT Staff
The Coffee Bean & Tea Leaf (Singapore)
01.2009 - 01.2011
Specialist Diploma in Customers Experience & Data analytics -
Republic polytechnic
Diploma in Business Practice Hospitality Management -
Republic Polytechnic
Nitec in Product Design
ITE College Central (Bishan)
GCE ‘N’ levels -
Hong Kah Secondary School
PSLE -
Boon Lay Garden Primary School