Sok Yan Goh

• Accomplished multiple tasks within established timeframes.
• Enhanced member's satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Train new employees to maximize team agility and performance.

Business Operations Manager I (Supply Planner)

March 2013 to current

Business Ops Analyst I (Execution Planner)

May 2010 - February 2013

Planning Admin Associate

May 2007 - April 2010

- Collaborate with operation, manufacturing partner, purchasing, logistics, part management team and finance partners on global level to create, validate, communicate, and implement manufacturing and distribution plans that support business strategies.
- Gather and analyze data, run transactions in SAP to support weekly demand and supply matching activities.
- Provide support to manufacturing partner to maintain smooth flow of parts and products, inventory management, new product introduction (NPIs), part obsolescence, product rollover and change management.
- Generate, publish and present business reports. (e.g Demand/Forecast Comparison; Monthly Plan of Record)
- Review performance metrics on regular basis, identifying opportunities for improvement.
- Participate in development and enhancement of planning related information systems and application tools. Supports projects requiring quantitative and qualitative analyses.