SOH WEN CAI (IVAN)
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Manager
Ministry of Health
09.2021 - Current
- Health Alert Task Group / Data Management Cell
- Manage the team in handle clarifications on unusual cases and liaise with other units where required
- Established team priorities, maintained schedules and monitored performance.
- Accomplished multiple tasks within established timeframes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed and motivated employees to be productive and engaged in work.
Engineering Assistant
Swisslog Healthcare Asia Pacific Pte Ltd
12.2013 - 09.2021
- Perform Manning of Operation, Maintenance, Diagnostic and Repair for Automated Guided Vehicle (AGV) and Pneumatic Tube System
- Responded to customer calls and emails to answer questions about products and services.
- Provided ongoing advice, guidance, and training to new team members/clients over a 12-month period while also leading them through the process of learning best practices
- Managed ongoing maintenance and storage of test equipment.
- 24/7 Standby for breakdowns of equipment.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Communicated with clients regarding project report status and delivery schedule.
Property Officer
CA Facilities Pte Ltd, Chua Chu Kang Town Council
01.2013 - 12.2013
- Carry out daily estate works
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Responded to Common Area Maintenance (CAM) inquiries.
- Communicated effectively with owners, residents, and on-site associates.
Associate Engineer
Singapore Technologies Kinetics Ltd, SDDA Pte Ltd
03.2010 - 05.2011
- Led full project lifecycle efforts, providing leadership from design phase, through quality assurance testing and to final production.
- Improvement to the logistics support plans, Modification and Kaizen.
- Competency buildup and prepare reports based on findings from facts, research, studies and makes necessary recommendations.
- Maintained project logbook records or computer program files.
- Followed safety protocols and procedures and wore protective clothing during environmental cleanup projects for optimal protection.
- Inspected, cleaned and maintained environmental test equipment, operated field sampling pumps and monitored sensitive instruments.
Assistant Engineer
CNA Group Ltd
11.2008 - 02.2010
- Coordinate various Maintenance Contractor to conduct preventive, corrective and breakdown maintenance services
- General administrative to data entry, tabulation and report generating.
- Provided technical assistance to staff when needed.
- Adhered to timelines to meet quality assurance targets.
- Assisted senior engineers and management with clerical duties to keep department functioning and workflows running smoothly.
Engineering Technician
UnitedPREMAS Ltd
03.2005 - 09.2008
- Carry out repair and ad-hoc work for the M&E, building services and internal facilities work
- Supervise and inspect with term contractors and landlord
- Liaise with the general public, client and maintenance contractors.
- Troubleshot and resolved engineering issues to reduce delays and achieve project milestones.
- Provided technical support for engineering projects to support accuracy and deadline management.
- Completed projects by effectively applying engineering, technical, and maintenance procedures.
- Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.
Automotive Specialist Technician
Singapore Armed Forces
01.2001 - 01.2005
- Guided staff technology use, assisting with troubleshooting and quality control to streamline operations.
- Investigated system issues and implemented resolutions to reduce downtime.
- Troubleshot and resolved mechanical and electrical issues in vehicles.
- Completed detailed analysis of vehicle system performance data and optimized designs based on feedback.
- Conducted root cause analysis of vehicle systems to locate and correct problems.
- Calibrated vehicle systems, control algorithms and safety software systems.
Education
Diploma - Industrial Engineering
PSB Academy
09.2009
NTC – 2 Certificate - Electronics Engineering
ITE
06.2001
Skills
- Contract Management
- Operations Management
- Complex Problem-Solving
- Expectation Setting
- Key Performance Indicators
Certification
- Workforce Skills Qualifications in Communication and Relationship Management – Supervisory
- Workforce Skills Qualifications in Provide GEMS Service
- Kaizen Member Training by Kaizen Consulting Group
- KAPLAN Professional – EQ & Boomerang
- KAPLAN Professional – Working with Differences
- Class 3 Driving License
Timeline
Manager
Ministry of Health
09.2021 - Current
Engineering Assistant
Swisslog Healthcare Asia Pacific Pte Ltd
12.2013 - 09.2021
Property Officer
CA Facilities Pte Ltd, Chua Chu Kang Town Council
01.2013 - 12.2013
Associate Engineer
Singapore Technologies Kinetics Ltd, SDDA Pte Ltd
03.2010 - 05.2011
Assistant Engineer
CNA Group Ltd
11.2008 - 02.2010
Engineering Technician
UnitedPREMAS Ltd
03.2005 - 09.2008
Automotive Specialist Technician
Singapore Armed Forces
01.2001 - 01.2005
Diploma - Industrial Engineering
PSB Academy
NTC – 2 Certificate - Electronics Engineering
ITE
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