Soh Wei Tat
Singapore
Summary
Diligent [Desired Position] with robust background in providing exceptional in-room dining services to guests. Proven track record of ensuring timely, accurate orders and enhancing guest satisfaction. Demonstrated communication and multitasking skills in fast-paced environments.
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
3
3
years of professional experience
Work History
In-Room Dining Server
Swiss Hotel and Fairmont Hotel
09.2024 - 10.2024
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Educated guests on available menu options and daily specials, guiding them through their selections as needed.
- Efficiently managed multiple orders simultaneously while maintaining excellent service levels and accuracy.
- Proactively identified opportunities for operational improvements, contributing suggestions to management for consideration.
- Consistently exceeded performance goals by effectively managing time and workload during peak periods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed customer payments to accurately record transactions.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Kept work environments, equipment and trays clean and sanitized for guests.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
Sales Associate
Xiaomi Global
07.2023 - 07.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Demonstrated endurance and dedication by maintaining a professional and attentive presence for extended hours, ensuring high levels of customer service and operational efficiency.
- Adapted to the physical demands of prolonged standing while effectively managing responsibilities and maintaining productivity throughout the shift
Restaurant Waiter
Ma Maison
11.2021 - 02.2022
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Processed cash and credit card transaction accurately, maintaining accountability for all sales revenue generated during shifts
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
High School Diploma -
Singapore Institution of Management
Clementi12-2024
No Degree - N-Level And O-Level Certificates
North Vista Secondary
Sengkang12-2022
Skills
- Strong multitasking
- Phone etiquette
- Reservation handling
- Food safety practices
- Multi-tasking skills
- Teamwork
- Customer service
- Professional Attitude
- Problem-solving abilities
- Reliability
- Clear Communication
- Team collaboration
- Effective communication
- Hospitality service expertise
- Self motivation
- Problem-solving skills
- Excellent people skills
- Upselling
- Superb time management
- Energetic self-starter
- Organization
- Goal driven
Timeline
In-Room Dining Server
Swiss Hotel and Fairmont Hotel
09.2024 - 10.2024
Sales Associate
Xiaomi Global
07.2023 - 07.2024
Restaurant Waiter
Ma Maison
11.2021 - 02.2022
High School Diploma -
Singapore Institution of Management
No Degree - N-Level And O-Level Certificates
North Vista Secondary
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