SOH HAINA BINTE MOHAMMAD SOH

• Maintained accurate inventory counts to meet customer demands and sustain operations.
• Utilized strong communication skills to foster collaborative work environment among team members, resulting in increased productivity.
• Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
• Preparing delivery orders to keep up with stock
• Preparing quality coffee to customers and describing coffee-tasting notes
• Optimized workflow processes for faster order completion, decreasing wait times for customers.
• Trained, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
• Managing Front of House and its operations
• Ensured strict adherence to company policies by enforcing dress code standards, punctuality requirements, and operational procedures among staff members.

Enhanced culinary skills by assisting in the preparation of various dishes under guidance of experienced chefs.

• Contributed to a well-organized and efficient kitchen by maintaining clean workstations and following sanitation guidelines.
• Assisted other chefs with ingredient preparation in support of recipes designed by thehead chef.
• Maintained well-organized mise en place to keep work consistent.
• Streamlined food preparation processes with proper mise en place, reducing waste and optimizing kitchen efficiency.
• Supported timely service by preparing ingredients for multiple dishes simultaneously, ensuring all components were ready for plating.
• Developed strong multitasking abilities by managing multiple cooking stations during peak hours, ensuring consistent quality output.
• Maintained safe working environment by adhering to established safety protocols and promptly addressing potential hazards as they arose.

• Maintain clean and organized workspace for optimal productivity and safety.
• Promote a welcoming atmosphere by greeting customers with friendly demeanor and promptly addressing their needs.
• Pleasant interactions with customers during hectic periods to promote a fun, positive environment.
• Contribute to a positive team environment through effective communication and collaboration with colleagues.
• Manage time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Handle customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

• Maintain a clean and organized workspace for optimal productivity and safety.
• Promote a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasant interactions with customers during hectic periods to promote a fun, positive environment.
• Contribute to a positive team environment through effective communication and collaboration with colleagues.
• Clean counters, machines, utensils, and seating areas daily.
• Made and served brand-specific café beverages with focus on speed, quality, and consistency.
• Offer a diverse range of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Adhere to strict food hygiene regulations, minimizing the risk of contamination or illness among customers.

• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
• Sorted and organized files, spreadsheets, and reports.
• Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
• Collaborated effectively with team members across departments, fostering a cohesive work environment conducive to accomplishing shared objectives.
• Interacted with customers by phone, email, or in-person to provide information.
• Completed research, compiled data, updated spreadsheets, and produced timely reports.

• Contributed to curriculum development initiatives, ensuring alignment with state standards and best practices in education.
• Registered student progress and attendance on database to enable tracking history and maintain accurate records.
• Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
• Effectively differentiated instruction to accommodate diverse learning styles and individual needs within the classroom.
• Improved student retention rates by implementing engaging and interactive teaching methods.
• Implemented innovative classroom management techniques to create a focused and productive learning environment.
• Employed creativity, innovation and willingness to redefine traditional learning spaces.
• Updated skills and training to maintain up-to-date knowledge of courses and teach variety of classes.