Sohan Kundu
Summary
Insightful Information Technology Manager with 5 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
17
17
years of professional experience
Work History
Information Security Manager
Freshworks Technologies Pvt Ltd
2020.11 - Current
- Implemented multi-factor authentication solutions to strengthen access control for critical systems.
- Streamlined vulnerability management processes for faster detection and remediation of potential risks.
- Improved overall system stability by identifying weak points in infrastructure and recommending necessary upgrades or replacements.
- Managed risk assessments to evaluate organization's exposure to information security threats.
- Maintained up-to-date knowledge of industry advancements in technology, regulations, and best practices pertaining to information security management.
- Coordinated with external vendors to procure cutting-edge cybersecurity tools that enhanced organizational defenses.
- Collaborated with IT teams to ensure timely application of security patches and updates for all systems.
- Analyzed trends in cyber threats to develop proactive countermeasures against emerging attack vectors.
- Developed incident response plans, enabling quick containment and recovery from cyber attacks.
System Administrator
ITC Infotech
2010.04 - 2020.10
- Managed onboarding and offboarding of employees.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to end users.
- Provisioned new software and hardware for use, following established security policies.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
- Maintained high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
- Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
- Enhanced system performance by optimizing server configurations and implementing regular updates.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
Systems Analyst
TSG Global
2009.10 - 2010.03
- Established effective relationships with key stakeholders across departments to facilitate collaboration on critical projects.
- Negotiated contracts with vendors for hardware and software purchases, maximizing ROI on technology investments.
- Gathered requirements and performed gap analysis through design workshops with users.
- Designed and executed test cases to validate system functionality before full-scale rollouts.
IT Support Engineer
CMS Info Systems
2007.06 - 2009.09
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Collaborated with cross-functional teams to ensure seamless integration of new systems and technologies.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Assisted in development of IT policies, procedures, and best practices to maintain secure computing environment.
Education
Bachelor of Science - Computer Science
Rajasthan Vidyapeeth University
Rajasthan05.2012
Skills
- Social Engineering Defense
- Virtualization Security
- Physical Security
- Data Loss Prevention
- Security policy development
- Incident Response
- Patch management
- Compliance Management
- Encryption Technologies
- Network Security
- Application security
- Mobile Device Security
- Endpoint Protection
- Cybersecurity Strategy
Affiliations
- Best Lead of the year 2024
- Best Employee of the Year 2012
- Star Achievement award 2022
Skills
Cybersecurity Frameworks & Standards
Security Audits & Monitoring
Identity & Access Management (IAM)
Security Technologies
Penetration Testing & Vulnerability Assessment
Incident Response & Forensics
Specialized Skills
Certified Information Security Manager
Certified Qualys Associate
Certified Ethical Hacking Essentials from EC Council
Certified Jamf Associate
Introduction to Cybersecurity from Cisco
Timeline
Information Security Manager
Freshworks Technologies Pvt Ltd
2020.11 - Current
System Administrator
ITC Infotech
2010.04 - 2020.10
Systems Analyst
TSG Global
2009.10 - 2010.03
IT Support Engineer
CMS Info Systems
2007.06 - 2009.09
Bachelor of Science - Computer Science
Rajasthan Vidyapeeth University
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