Mei Jiun Hiew
Pahang
Overview
7
7
years of professional experience
Work History
Retail Shop Assistant
Koppee Singapore Pte Ltd
12.2024 - Current
- Balanced multiple tasks simultaneously during peak times without compromising quality of service or accuracy in transactions.
- Resolved customer complaints and issues in a professional manner to maintain positive relationships.
- Assisted with inventory management, ensuring accurate tracking and timely replenishment of stock.
- Assisted in training new employees on store policies, procedures, and best practices for success in their roles.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
Tea Barista Supervisor
Fruce Pte Ltd
07.2023 - 11.2024
- Ensured consistent product quality by regularly monitoring and adjusting brewing procedures.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Maintained accurate records of inventory levels using tracking systems for efficient reordering processes.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
F&B Supervisor
Encik Tan Pte Ltd
08.2020 - 07.2023
- Reduced waste by implementing proper portion control measures and adjusting procurement practices as needed.
- Maintained highest standards for beverage quality and service.
- Controlled food costs and managed inventory.
- Directed food preparation and cooking activities to meet health and safety standards.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
Service Crew Member
潮州鱼头炉
07.2019 - 07.2020
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Operated cash registers and POS systems, handling over $Amount in cash daily.
- Calculated totals, processed payments and issued receipts.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
Retail Sales Associate Cashier
Mood Board Sdn Bhd
01.2018 - 06.2019
- Operated POS terminals and cash drawer balancing.
- Assisted customers by answering questions and fulfilling requests.
- Connected with customers to support positive transaction experiences and address service concerns.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Participated in regular training sessions to stay current on new products and retail best practices.
Retail Sales Associate
Hock Hua Tonic Sdn Bhd
12.2017 - 12.2018
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
SPM -
SMJK Tsung Wah
Malaysia10.2017
Skills
- Shift Scheduling
- Supply Ordering
- Customer Service
- Cash Handling
- Food Safety
- Cooking
- Inventory controls
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
Malay
Advanced (C1)
Chinese (Cantonese)
Bilingual or Proficient (C2)
Timeline
Retail Shop Assistant
Koppee Singapore Pte Ltd
12.2024 - Current
Tea Barista Supervisor
Fruce Pte Ltd
07.2023 - 11.2024
F&B Supervisor
Encik Tan Pte Ltd
08.2020 - 07.2023
Service Crew Member
潮州鱼头炉
07.2019 - 07.2020
Retail Sales Associate Cashier
Mood Board Sdn Bhd
01.2018 - 06.2019
Retail Sales Associate
Hock Hua Tonic Sdn Bhd
12.2017 - 12.2018
SPM -
SMJK Tsung Wah