Soh Koon Hock Peter
Singapore
Overview
24
24
years of professional experience
Work History
Club Manager
NTUCCLUB
05.2019 - Current
- Oversaw daily operations at Jackpot and Clubhouse, ensuring smooth functionality. Coordinated Food & Beverage promotions and activities, driving increased patronage. Engaged with suppliers and vendors to secure optimal product quality. Facilitated functions and seminars, supporting seamless execution of events. Resolved member and customer complaints, enhancing overall satisfaction. Partnered with department manager on outlet's annual budget planning.
Group Operations Manager
Strumm’s Holding Pte Ltd
06.2016 - 01.2019
- Directed operations across four entertainment outlets and one restaurant located in Makati City. Managed an 80-member team comprising various operational roles within the outlets. Worked closely with HR, Finance, Marketing, IT, and Procurement for streamlined processes. Held weekly meetings with outlet managers to strategize on performance enhancements. Organized monthly events and promotions while managing supplier relationships effectively. Oversaw food and beverage menu development alongside the head chef for quality assurance. Resolved customer complaints promptly to improve overall guest experience. Participated in annual budget planning sessions with outlet managers to achieve fiscal goals.
Food & Beverage Manager
Temasek Club
02.2010 - 05.2016
- Job duties – Set up the Wine bar & Alfresco Bar to be Operational by 1 April 2010. Oversees daily operation of 4 outlets. (Laager Lounge, 7 KTV rooms, Wine bar & Alfresco Bar) Conduct training for service staff & Interns. Coordinate with Restaurant & BBQ food vendor (Food service provided to all outlets) Handling of members complaints & feedbacks. Planning of Beverage promotions, meeting up with suppliers & Vendors. Oversees Banquet & Functions department. October 2015, Temasek Club shifted from Portsdown Road to New Club building @ Rifle Range Road. Assisted & set up the 2 lounges, 9 KTV rooms and a small Poolside café. Work closely with restaurant operators (SPIZE and DRAGON PHOENIX RESTAURANT)
Pub Manager
Viwawa Karaoke Pub
04.2009 - 01.2010
- Reason for leaving – Changed Owner Job duties - Oversee daily operations, ensured customers are well taken care, planning of beverages promotions & pool tournaments, training of waitress, meeting up with suppliers & vendors.
Restaurant Manager
Destin Enterprise Pte Ltd
06.2008 - 12.2008
- Reason for leaving – Restaurant closed down Job duties – Oversee daily operations, meeting up with suppliers & vendors, training of service staff, handling of customers feedback & work closely with Chef on Food Menu & Promotions.
Manager / Director
Redz Entertainment Pte Ltd
06.2006 - 05.2008
- Reason for leaving – Shop lease expired Job duties – Managed the Karaoke Pub business and its operations, meeting up with suppliers & vendors, training of service staff, promotions & activities planning and handling of customers feedback.
Beverage Manager
Serangoon Gardens Country Club
02.2002 - 05.2006
- Reason for leaving – to set up Karaoke Pub Job duties – Ensure all members and guests are well taken care of and without complaints, organized Karaoke competitions, social & line dance activities, sourcing of local & foreign musicians, meeting up with suppliers & vendors and sourcing for A&P support for events & activities, maintained labour & beverage costs, preparing annual & monthly budget, assist HR department to conduct training programmes for staff from all F&B outlets and also performing as Club Duty Manager once a week. Completed & attained Higher Diploma In Hotel Management (Part Time studies in SHATEC 2002-2004)
Education
Higher Diploma - Hotel Management
SHATEC
01.2004
GCE ‘O’ Level - undefined
New Town Secondary School
01.1980
Skills
- Food and beverage knowledge
- Customer service excellence
- Team collaboration
- Resource and profitability management
References
- Stan, Lim, 97501933
- Malcolm, Pang, 98551598, NTUCCLUB (Clubhouses)
Timeline
Club Manager
NTUCCLUB
05.2019 - Current
Group Operations Manager
Strumm’s Holding Pte Ltd
06.2016 - 01.2019
Food & Beverage Manager
Temasek Club
02.2010 - 05.2016
Pub Manager
Viwawa Karaoke Pub
04.2009 - 01.2010
Restaurant Manager
Destin Enterprise Pte Ltd
06.2008 - 12.2008
Manager / Director
Redz Entertainment Pte Ltd
06.2006 - 05.2008
Beverage Manager
Serangoon Gardens Country Club
02.2002 - 05.2006
Higher Diploma - Hotel Management
SHATEC
GCE ‘O’ Level - undefined
New Town Secondary School