Sofiya Qistina
Summary
Personable team member experienced in crafting specialty coffee and teas and providing superior customer service. Fluent in range of coffee beans, origins and blends. Dedicated to providing unique service to coffee enthusiasts in fast-paced environments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
4
4
years of professional experience
Work History
Starbucks Barista
Starbucks
Orchard Gateway
11.2022 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Completed over successful daily cash audits to correctly balance drawers at end of each shift.
- Cultivated to recall customers' names and address each by name.
Promoter
TPG Telecom
Islandwide
11.2021 - 12.2021
- Demonstrated Product or Service to average of Number people per day.
- Demonstrated and explained Product to over Number customers daily to persuade customers to purchase product.
- Provided product samples, coupons and informational brochures to persuade people to buy products.
Education
Biomedical Engineering - Engineering Acoustics
Ngee Ann Polytechnic
Bukit Timah O Levels - Nil
Northbrooks Secondary School
Yishun09.2022
Skills
- Food Preparation and Safety
- POS System Operations
- Safe Food Handling Practices
- Coffee and Tea Expertise
Accomplishments
- Won Award in Year.
Timeline
Starbucks Barista
Starbucks
11.2022 - Current
Promoter
TPG Telecom
11.2021 - 12.2021
Biomedical Engineering - Engineering Acoustics
Ngee Ann Polytechnic
O Levels - Nil
Northbrooks Secondary School