Sofia Pereira

• Managing and delivering seamless service experience to client's facilities and act as point of contact for client for all operational matters.
• Conducting weekly discussions with Head of Real Estate and Account Director about operational issues, understand business needs and provide support.
• Coordinating with hub managers to share best practices, streamline processes, address challenges and improve overall organizational effectiveness.
• Developing strong relationships with key stakeholders, ensuring continued business success.
• Spearhead operational procedures and processes to improve efficiency and optimize operations.

Achievements
• Nominated to join as a member of Expedia Singapore leadership team (SGLT) 2024.
• Was appointed to manage Expedia Project Management tool Smartsheet, regular monitoring and updating resulted in great improvement of the score from 25% to 90% in the last audit (Feb’24) conducted by Expedia Real Estate team.
• Recognition received to complete Singapore (Accessibility Project) on time and within budget, supporting timely launch of Expedia OPAP program to make offices accessible for persons with disability.
• Implementation of the New Finance Process using Corrigo to request approvals for spends, trained the APAC facilities team thereby improving efficiency and account compliance standards.
• Execution of ‘ServiceNow Corrigo integration project’ to integrate the systems to raise and track workorders improving accountability and tracking.

• Overseeing daily operations, task assignments, and workflow prioritization for maximum productivity.
• Implementing JLL initiatives such as Compliance Review, Regional Training programs.
• Developing and managing budget for site in accordance with Expedia finance calendar.
• Implement innovative strategies to reduce operating costs while maintaining high levels of customer satisfaction.
• Manage staffing needs through recruitment, onboarding and training, disciplinary action as necessary.
• Collaborate with key stakeholders, EG committee leads on planning initiatives and events
• Use JLL tools Jaggaer for Contract management and Vendor performance, Corrigo for work order management and IDF/MDF room emergency alerts.
• Work closely with Workplace Experience Manager in developing sustainability and DEI related initiatives.
• Mentor junior staff members, enhancing their professional growth and development within the company.

HSE Management

• Ensuring full compliance with all local and governmental regulations and legislations and participation in JLL Ops Aide audit.
• Leading disaster recovery & pandemic exercises with Expedia BCM team.

Achievements
• Streamlined process, simplifying Corrigo user guide for the team to understand and use the tool effectively.
• Recognition for a commendable achievement of 80% overall score in the JLL OpsAIDE Audit in July 2023.
• Contributed to the successful completion of portfolio downsize projects (Project Oak and consolidation of 2 floors).
• Reduced cleaning contract costs, achieving a savings of $5300/month contributing to the Clients savings initiative.
• Implementation of sustainability initiatives such as ‘Plastic Free Office’, usage of communal recycle bins, and coffee grounds recycling program.

Achievements
• Led FM team in successful completion of critical trading floor office move between buildings involving cross-team co-ordination with high-ranking executives from client side.
• Successful roll out of 24-hour Self- Serve Cafe concept for first time in Asia at Barclays Bank that was applauded and replicated in other regions.

Achievements
• Led facility operations on 300k sq ft area of office space spread across twelve floors.
• Led the team in successful completion of site HSE and compliance audits by internal & external auditors, resulting in the bank achieving their yearly OHSAS certification.
• Facilitated successful move and change management of trading floor relocating 900 employees from one office building to another.