Sofia Rahmat
Legal Executive
Summary
Hardworking and detail-oriented professional with experience in customer service. Able to assist with tasks, solve problems, and work well in a team. Eager to learn and contribute to achieving business goals.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Legal Executive
Abdul Rahman Law Corporation
02.2024 - 05.2025
- Assist in preparation of Court and legal documents
- Assist in client management and update client in a timely manner
- Communicated with clients and collected information to assist in their matters
- Performed administrative duties such as file maintenance, searches, photocopying, binding of documents etc.
- Managed complex caseloads by prioritizing tasks and maintaining detailed records of case progress to ensure efficiency and organization.
- Prepared and filed pleadings, motions and other legal documents in court proceedings
- Maintained a high level of professional ethics and integrity while handling sensitive client information, ensuring confidentiality and trustworthiness in all interactions
- Explained available courses of action and possible repercussions of cases to clients
- Built strong relationships with clients through communication and a commitment to understanding their unique needs
Financial Advisor
Manulife
02.2022 - 02.2025
- Evaluated clients' financial needs and provided personalized insurance solutions
- Conducted financial analyses and risk assessments to recommend suitable insurance products
- Built strong client relationships to adapt insurance plans based on their changing situations
- Explained policy details and benefits clearly to assist clients in making informed decisions
- Prospected and expanded client base through networking and referrals
- Collaborated with underwriters to process applications and handle claims
- Stayed updated on industry trends and regulations for informed advice
- Ensured confidentiality and ethical handling of financial information
Assistant Store Manager
Footlocker Inc
04.2020 - 07.2021
- Assisted store manager in overseeing daily operations, ensuring smooth store functioning
- Trained and supervised staff to maintain exceptional customer service and uphold brand standards
- Supported inventory management through stock checks, restocking, and coordinating audits
- Assisted in visual merchandising for an appealing and organized store layout
- Collaborated with store manager to set sales targets and implement strategies
- Responsible for opening and closing procedures, ensuring store security and cash management compliance
- Resolved customer inquiries and complaints with professionalism and efficiency
- Actively participated in sales activities to drive customer engagement and loyalty
- Assisted in employee scheduling to ensure adequate staffing levels
- Maintained a safe and clean store environment, adhering to health and safety guidelines
Full-Time Sales Associate
6IXTY8IGHT
07.2018 - 01.2020
- Welcomed customers, attending to their needs and providing recommendations
- Managed cashier duties, including exchanges and refunds
- Handled stock management, replenishment, and backroom organization
- Conducted opening and closing cashier procedures
- Coordinated store displays according to brand guidelines and strategy
- Planned floor layouts for monthly newness and styled windows and mannequins
- Set up fixtures, price points, and promotional signage for customer appeal
- Educated the team on monthly trends and promotions
- Maintained and dismantled displays during and after promotions
- Analyzed traffic flow and sales figures to optimize displays
- Ensured timely stock opening and completion within 48 hours
- Displayed new items and maintained complete sizes on the shop floor
- Organized backroom for stock storage and tidiness
- Facilitated transfers within the warehouse and other outlets
- Managed monthly transfers of damaged or defective items
- Analyzed stock levels and reported figures to management
- Planned monthly roster for all staff
- Submitted staff working hours for HR
- Handled petty cash receipts
- Conducted interviews and recruitment on behalf of Store Manager
- Reported daily and weekly store performance
- Processed daily orders, picking, and packing items
- Ensured timely order fulfillment and arranged daily delivery
- Managed customer returns
Part-Time Sales Associate
APM Monaco
10.2017 - 06.2018
- Welcomes customers and attended to them
- Changes monthly visual merchandising according to brand's guideline
- Performed other duties such as operating the cash register
- Performed stock inventory and maintaining the store cleanliness
Part-Time Service Crew
Cold Stone Creamery
06.2017 - 09.2017
- Welcomes customers and attended to them
- Recommends best-sellers and new flavours for the month
- Performed other duties such as operating the cash register
- Performed stock inventory and maintaining the store
Full-Time Sales Associate
TEMT
09.2016 - 05.2017
- Sets up Somerset 313 outlet
- Welcomes customers and attended to them
- Performed other duties such as operating the cash register
- Opening, displaying and replenishment of stock
- Running of items
- Attending to fitting room
- Performed stock inventory and maintaining the store
- Performed changing of racks and walls according to brand guidelines
- Sees store's top/ worst selling products and makes changes to visuals to help increase sales and create a fresh look for the store
- Performed styling of windows, entrances and mannequins to help attract more customers
- Selects outfits, accessories and takes picture of the items to upload to Social Media (instagram) weekly
Customer Service Agent
SATS
04.2015 - 08.2016
- Ground handling staff for Singapore Airlines and SilkAir
- Perform duties in the transit area to ensure smooth boarding and alighting process
- Checking of passport and boarding pass upon boarding
- Attend to different passengers and provide customer service where possible
Part-Time Sales Associate
Rip Curl
07.2014 - 01.2015
- Welcomes customers and attended to them
- Recommend suitable apparels for their purchase
- Performed other duties such as operating the cash register
- Transferring of stock from one outlet to another
- Performed stock inventory and maintaining the store
Part-Time Sales Associate
JSHOES
03.2013 - 06.2014
- Welcome customers and attended to them
- Recommend suitable apparels for their purchase
- Performed other duties such as operating the cash register and handling stock inventory
- Perform closing and opening settlements for the store
Part-Time Sales Associate
Cotton On
06.2012 - 09.2012
- Welcomed customers and attended to them
- Ensures tidiness and cleanliness of store
- Attended to fitting room
- Running of items
Part-Time Sales Associate
Levi's
01.2012 - 02.2012
- Welcomed customers and attended to them
- Recommend suitable apparels for their purchase
- Performed other duties such as handling stock inventory and maintaining the store
Part-Time Sales Associate
Quiksilver
12.2011 - 01.2012
- Welcomed customers and attended to them
- Recommend suitable apparels for their purchase
- Performed other duties such as operating the cash register and handling stock inventory
Education
Diploma - New Media
Republic Polytechnic
04.2012 - 05.2015
GCE 'O' Level Certificate -
Whitley Secondary School
01.2008 - 12.2011
Skills
Task prioritization
Time management abilities
Teamwork
Customer service experience
Timeline
Legal Executive
Abdul Rahman Law Corporation
02.2024 - 05.2025
Financial Advisor
Manulife
02.2022 - 02.2025
Assistant Store Manager
Footlocker Inc
04.2020 - 07.2021
Full-Time Sales Associate
6IXTY8IGHT
07.2018 - 01.2020
Part-Time Sales Associate
APM Monaco
10.2017 - 06.2018
Part-Time Service Crew
Cold Stone Creamery
06.2017 - 09.2017
Full-Time Sales Associate
TEMT
09.2016 - 05.2017
Customer Service Agent
SATS
04.2015 - 08.2016
Part-Time Sales Associate
Rip Curl
07.2014 - 01.2015
Part-Time Sales Associate
JSHOES
03.2013 - 06.2014
Part-Time Sales Associate
Cotton On
06.2012 - 09.2012
Diploma - New Media
Republic Polytechnic
04.2012 - 05.2015
Part-Time Sales Associate
Levi's
01.2012 - 02.2012
Part-Time Sales Associate
Quiksilver
12.2011 - 01.2012
GCE 'O' Level Certificate -
Whitley Secondary School
01.2008 - 12.2011