DATABASE
SOE THU WIN
FRONT OFFICE
Summary
I am an experienced hotel front office and always provide the best service. I am ready to support the smooth operation of the hotel and create a pleasant stay.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Front Office Staff
Novotel (Myanmar)
03.2023 - 10.2025
- Welcoming guests in a friendly and professional manner
- Handle guest complaints in a prompt manner
- Organize guest payments, issue invoices, and ensure transactions are carried out in accordance with hotel procedures
- Handled guest check-in and check-out procedures
- Assisted guests with inquiries and complaints
- Managed room reservations and booking system
- Processed payments and billing
- Coordinated with housekeeping and other departments
Front Office Admin
DIR-ACE TECHNOLOGY- Myanmar
01.2021 - 01.2023
- Handle reception
- Appointment scheduling
- Guest registration
- System updates
- Reduced data entry errors by 30% through improved verification
- Managed data and reporting systems using Excel, database and internal tools
- Assisted in documentation for software deployment and QA
Education
Customer Service and Selling Skills -
Trainingcred Institute
01-2022
Bachelor of Computer Science - undefined
Magway University
01-2021
Skills
Management Skills
Customer Service
Interpersonal Skills
Data Entry
Microsoft Office
Fast Learner
Leadership
Software
Interests
TRAVELLING
WALKING
LISTENING MUSIC
Timeline
Front Office Staff
Novotel (Myanmar)
03.2023 - 10.2025
Front Office Admin
DIR-ACE TECHNOLOGY- Myanmar
01.2021 - 01.2023
Bachelor of Computer Science - undefined
Magway University
Customer Service and Selling Skills -
Trainingcred Institute