Soe Hayman
Summary
Diligent and dedicated Butler with over one year of experience in room management. Exemplary communication and administrative skills. Offering demonstrated one-year history of anticipating employer needs and keeping affairs organized.
Overview
7
7
years of professional experience
Work History
Butler
Marina Bay Sands
03.2023 - Current
- Maintained high standards of cleanliness and organization throughout the property, resulting in a consistently welcoming environment for residents and guests.
- Coordinated travel arrangements for family members and guests, leading to hassle-free trips and enjoyable experiences.
- Enhanced guest experiences by providing personalized and attentive services as per their preferences.
- Assist as Butler commend center agent, taking the guest calls and coordinated with inter departments to improve customer satisfaction rating by efficiently addressing and resolving inquires, complaints and requests.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in fast paced environment.
Customer Service Supervisor and Service Instructor
MC-Jalux Airport Services Mandalay
02.2017 - 03.2023
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Supervised a team of over 20 customer service representatives.
- Coached employees through day-to-day work and complex problems.
Education
Technological University Sagaing
Skills
- Strong skills in organization work flow, ideas, materials and people Possess good communication and interpersonal skill Work cooperatively with a wide range of personalities Enthusiastic, dependable, self-motivated: Assume responsibility necessary to get the job done Equality effective working alone or as a member of a team
Accomplishments
- AirAsia Airline's Internal Instructor
- Train The Trainer Certified form Myanmar Civil Aviation Training Institute
Languages
Burmese Native
English Proficient
Chinese (Madrain) Advanced
Training
- MD Computer (Microsoft Word, Excel, PowerPoint Course), 10/2016, 12/2016
- Customer Service Management, 04/2020, 05/2020
- General English Proficiency Course, 08/2018, 01/2019
- General English and Grammar Course, 09/2020, 10/2020
- HSK level (3), 10/2022, Present
Timeline
Butler
Marina Bay Sands
03.2023 - Current
Customer Service Supervisor and Service Instructor
MC-Jalux Airport Services Mandalay
02.2017 - 03.2023
Technological University Sagaing
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