Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Certification
Timeline
Generic

SOBITHA MAHENDRAN

IT Data Centre Operations Executive

Summary

Experienced IT Operations Executive with a proven track record in data center management, IT infrastructure optimization, and process improvement. Skilled in overseeing complex IT operations, managing cloud-based solutions, and leading IT teams to drive operational success. Holds a Master of Business Administration (MBA) with a focus on Project Management, providing a unique blend of technical and strategic leadership. Adept at aligning IT strategies with organizational goals to enhance efficiency, minimize risks, and ensure seamless business operations. Seeking to leverage expertise to contribute to an organization’s growth while driving excellence in IT operations.

Overview

2
2
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
3
3
Languages

Work History

IT Data Centre Operations Executive

Pan Malaysian Pools Sdn Bhd
07.2023 - Current
  • Managed and supported IT infrastructure, including servers and cloud-based platforms, ensuring 99.9% uptime and optimal performance.
  • Led the administration of databases and data transformation to support internal and external business stakeholders.
  • Provided strategic oversight in the optimization of data center resources, reducing operational costs by 15% while maintaining system reliability.
  • Collaborated with cross-functional teams to deliver IT projects, ensuring alignment with business goals and timelines.
  • Spearheaded the integration of new technologies and ensured continuous improvement of IT services to support business growth.

Customer Relationship Executive

Hong Leong Bank Berhad
11.2022 - 06.2023
  • Delivered exceptional customer service, improving client retention rates by 20% through personalized service and professional communication.
  • Managed the sales and cross-selling of financial products, consistently exceeding sales targets by 15%.
  • Coordinated with internal teams to resolve client issues efficiently, ensuring high satisfaction and service quality.

Education

MBA - Project Management

Universiti Tun Abdul Razak (UNIRAZAK)
Malaysia
03.2024 - 03.2025

Bachelor of Computer Science - Software Engineering

Universiti Tenaga Nasional (UNITEN)
Malaysia
05.2019 - 08.2022

Skills

  • IT Infrastructure Management (Servers, Cloud Platforms, Networking)

  • Data Center Operations & Optimization

  • Project Management (Agile, Waterfall)

  • Risk Assessment & Mitigation

  • Operational Efficiency & Cost Reduction

  • Leadership & Team Management

  • Client & Stakeholder Engagement

  • Process Optimization & Automation

  • Advanced Data Analysis & Reporting

Operations Management

Strategic Planning and Execution

Operations Oversight

Additional Information

KEY COMPETENCIES
  • IT Infrastructure Management - Expertise in managing servers, cloud services, and networking infrastructure to ensure system uptime and reliability.
  • Data Center Operations - Proven ability to optimize data center performance, including hardware management, system monitoring, and troubleshooting.
  • Project Management - Strong background in IT project management, using both Agile and Waterfall methodologies to ensure timely project delivery within budget.
  • Leadership & Team Management - Skilled at leading cross-functional teams, fostering collaboration, and ensuring high levels of productivity and performance.
  • Process Optimization - Experienced in identifying inefficiencies and implementing process improvements to enhance operational effectiveness.
  • Risk Management - Proficient in identifying potential risks, implementing mitigation strategies, and ensuring business continuity.
  • Client & Stakeholder Management - Excellent communication skills to liaise with stakeholders and ensure alignment between IT initiatives and business needs.

Certification

Organisational behaviour: Know your people, Macquarie University

Timeline

Organisational behaviour: Know your people, Macquarie University

01-2025

Basic Statistics , University of Amsterdam

12-2024

Fundamentals of Project Planning and Management, University of Virginia

11-2024

Managerial Accounting Fundamentals, University of Virginia

08-2024

Foundations of Project Management, Google

07-2024

MBA - Project Management

Universiti Tun Abdul Razak (UNIRAZAK)
03.2024 - 03.2025

IT Data Centre Operations Executive

Pan Malaysian Pools Sdn Bhd
07.2023 - Current

Customer Relationship Executive

Hong Leong Bank Berhad
11.2022 - 06.2023

Bachelor of Computer Science - Software Engineering

Universiti Tenaga Nasional (UNITEN)
05.2019 - 08.2022
SOBITHA MAHENDRANIT Data Centre Operations Executive