Snowy Tan Xueyi

● Customer Support: Address inquiries and concerns from students and parents via phone, email, or in-person, providing timely and accurate information.

● Enrollment Assistance: Guide prospective students through the enrollment process, explaining courses, schedules, and pricing.

● Feedback Management: Collect and manage feedback from students to help improve services and address any issues promptly.

● Communication: Maintain clear and effective communication with students, staff, and management to ensure a smooth flow of information.

● Problem Resolution: Handle complaints and issues, working to resolve them efficiently while maintaining a positive experience for the customer.

● Administrative Tasks: Perform administrative duties related to customer service, such as maintaining records, processing applications, and scheduling appointments.

● Collaboration: Work with other departments to ensure customer needs are met and to improve overall service delivery.

• During my time as a Marketing Intern at SPH MEDIA, I actively contributed to various marketing initiatives and campaigns, gaining valuable experience in executing marketing strategies and tactics
• Additionally, I collaborated with the marketing team to develop and implement promotional activities, contributing to the overall marketing efforts of the company
• I also played a key role in the development and implementation of a successful marketing campaign for UFM100.3 and HAOFM96.3 across social media platforms such as Facebook and Instagram, which led to increased media visibility and engagement

• Applied effective customer service skills in assisting and advising customers
• Received commendation for rendering excellent customer service
• Demonstrated empathy and problem-solving skills when addressing customers' complaints
• Analyzed customer service data to identify and address customer service issues, resulting in improved customer experience