Summary
Overview
Work History
Education
Skills
Timeline
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Sng Siew Yen Michelle

Summary

Dynamic Sales Executive with a proven track record at Emperor Watch & Jewellery, excelling in relationship building and sales strategy. Achieved significant revenue growth by securing new clients and enhancing customer service. Skilled in objection handling and leveraging product knowledge to exceed sales targets consistently.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

34
34
years of professional experience

Work History

Sales Executive

Emperor Watch & Jewellery
06.2019 - Current
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Senior Sales Executive

Rubina Watch Co Ptd Ltd ( Rolex)
06.2015 - 05.2019
  • Employed effective problem-solving techniques, increasing client satisfaction ratings.
  • Developed customized proposals that addressed specific client needs, ultimately securing their commitment and loyalty.
  • Exceeded sales targets by effectively managing a diverse portfolio of products and services.
  • Consistently monitored sales performance metrics, adjusting tactics as necessary to achieve desired results.
  • Demonstrated products and features to customers, answered questions and overcame objections.
  • Set and achieved company defined sales goals.

Customer Relations Consultant 1

Cortina Watch Pte Ltd
12.2004 - 05.2015
  • Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
  • Recognized consistently for outstanding performance in handling difficult situations with empathy and professionalism.
  • Reduced response times through efficient prioritization of tasks and clear communication among team members.
  • Championed department-wide changes aimed at simplifying processes without compromising service quality.
  • Developed strong relationships with clients, resulting in increased customer retention and loyalty.
  • Supported the seamless transition of clients from sales to support teams by providing comprehensive information on products/services purchased.

Customer Relations Associate

Cortina Watch Pte Ltd
04.2000 - 05.2004
  • Proactively identified opportunities for upselling or cross-selling products based on current trends in customer data analytics reports.
  • Assisted customers with product selection through expert knowledge of company offerings and benefits analysis tailored to individual needs.
  • Reduced response time by implementing efficient problem-solving techniques for faster resolutions.
  • Implemented customer feedback systems to identify areas of improvement and increase overall satisfaction.
  • Collaborated with team members to develop new strategies for client retention and growth.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.

Assistant Supervisor

BP De Silva Jewellers Pte Ltd (Swatch)
09.1996 - 08.1999
  • Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Submitted documentation and reports to upper management.
  • Worked with management team to implement proper division of responsibilities.
  • Set overall vision and provided team leadership.
  • Oversaw inventory management processes, ensuring proper stock levels were maintained while minimizing waste and excess costs.
  • Enhanced employee morale through regular recognition of individual and team achievements, fostering a culture of success and teamwork.

Senior Customer Service Assistant

Jay Gee Enterprise Ptd Ltd
08.1991 - 07.1995
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained accurate records of all customer interactions, ensuring proper documentation for future reference or analysis.
  • Mentored junior staff to enhance their product knowledge and customer service skills.
  • Developed comprehensive training materials for new hires, ensuring a consistent level of quality across the team.
  • Collaborated with team members to boost overall performance and improve customer experience.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Education

Jing Shan Primary School

Sec 2 -

Ang Mo Kio Secondary School

Skills

  • Customer service
  • Product knowledge
  • Sales strategy
  • Relationship building
  • Objection handling

Timeline

Sales Executive

Emperor Watch & Jewellery
06.2019 - Current

Senior Sales Executive

Rubina Watch Co Ptd Ltd ( Rolex)
06.2015 - 05.2019

Customer Relations Consultant 1

Cortina Watch Pte Ltd
12.2004 - 05.2015

Customer Relations Associate

Cortina Watch Pte Ltd
04.2000 - 05.2004

Assistant Supervisor

BP De Silva Jewellers Pte Ltd (Swatch)
09.1996 - 08.1999

Senior Customer Service Assistant

Jay Gee Enterprise Ptd Ltd
08.1991 - 07.1995

Jing Shan Primary School

Sec 2 -

Ang Mo Kio Secondary School

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Sng Siew Yen Michelle