S M Christopher Jerald

* Working as a Interim Team Lead for Singapore,

Malaysia, Philippines & Indonesia Renewals (Opportunity to Order)

* SPOC for all Queries related to APAC renewals.

* Working on projects like reducing time for contract

linkage.

* Training new hires in the team and providing floor

support, Allocation of work for the team and cross

LOB's.

* Conducing team meetings to discuss the updates on

daily basis and assigned tasks completion and reporting to management.

* Handling weekly, monthly business calls and

quarter end critical calls.

* Preparing & presenting various weekly Decks/monthly

reports pertaining to process/productivity.

* Working on SFDC Opportunities and updating the renewal status.

* Worked as a Subject matter expert for NTT Sapphire

Project on Renewals.

* Costing, Pricing and Quoting of Renewal Services-

Generate Quotes for Cisco and Non-Cisco Renewal

Services. Negotiating with Vendors to maintain

Previous year GM% to win the deal.

* Preparation of Order related documents for Order

Booking- OMW install base preparation, Vendor

Back out Preparation for Non-Cisco, allocating

commission to Client Manager in OMW.

* Preparing costing for Stand alone Contracts and

Inventory shared by Client. Comparing the current BOM

and notify the Client Managers if any Additions/

Deletions in the BOM and preparing the Costing

accordingly.

* Optimizing the Cisco Quote for Uptime orders to

increase Profit Percentage.

* Knowledge on SAP- Research and analyze of Contract

and Customer details on different ERP’s such as E-

Provisioning, CCWR & SAP.

* Working with Finops & Purchasing team for any missing

information on previous year documents.

* SME and Acting Team Lead for CASC NA Biodiesel

Settlements – (Accounts Payable and Accounts

Receivable)

* Worked on projects like reduction of processing

activities and Stakeholders Engagement.

* Trained new hires in the team provided floor

support, Allocation of work for the team and cross

LOB's.

* Performed audits for the transactions processed by the

team members and provided the feedback on the same

to improve the individual’s and team quality.

* Conducted team meetings to discuss the updates on

weekly basis and Hands on experience in Lynx, JDE and

CMM.

* Handled the weekly, monthly business calls and

handled quarter end critical calls.

* Preparing & presenting various weekly Decks/monthly

reports pertaining to process/productivity.

* Worked as SME and Acting Team Lead for Complex

Migrations-ULA & APPS (Monster & Managed Deals)

* Coaching new associates in the team and help them in

solving their queries on spot and Quality checks

performed.

* Conducting team meetings to discuss the updates on

weekly basis.

* Hands on experience in R12 applications like (GMA)

Global Migration application tool, OKS Apps (Oracle

Service contract), sales order, Order management and

Installed Base, IPM (Imaging process management),

flow of “Order to Cash” process, OKS (Oracle Service

Contracts), Contract renewals, Installed base License.

* Preparing & getting signed off on Product Line

documents and Complex Calculations on Migrations.

* Worked as a Subject matter expert in Accounts

Payables process including RTV.

* Handling major supplier queries and

Other Escalations and mail box handling.

* Preparation of weekly deck and QBR on Monthly and

quarterly basis.

* Part of Business calls on weekly basis and assisting

clients on their queries.

* Preparing process maps and documents and getting

approval from client.

* Supporting the TL by Training new people on the

Process/Domain as part of the growth plan in order to

ensure High E-Satisfaction environment.