Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Software
Timeline
Generic

SK SHAMSAD HOSSAIN

Concierge

Summary

Professional with focus on exceptional client service and seamless operations. Proven ability to anticipate and meet diverse needs with strong attention to detail and discretion. Skilled in team collaboration, problem-solving, and adapting to changing environments. Known for fostering welcoming atmosphere and ensuring high level of satisfaction.

Experienced with delivering high-level client services and managing complex schedules. Utilizes strong organizational skills and attention to detail to ensure seamless operations. Track record of building positive client relationships and maintaining confidentiality.

Overview

8
8
years of professional experience
6
6
Certifications
2
2
Languages

Work History

Customer Service Officer

Pfizer - Contractor
06.2025 - Current
  • Assisted with budget management duties including expense tracking and invoice processing for streamlined financial operations.
  • Improved response time to client requests by implementing standardized procedures in task delegation among the concierge team.
  • Conducted research on behalf of clients to identify solutions for specific challenges or inquiries.
  • Organized employee training programs that contributed to enhanced staff performance and improved overall client experience.
  • Maintained accurate records of client interactions using CRM software tools for improved follow-up processes over time.
  • Streamlined office operations for increased efficiency with effective communication and coordination among team members.
  • Handled sensitive information discreetly, maintaining confidentiality while assisting with personal requests from clients.
  • Coordinated facility maintenance tasks efficiently, ensuring a clean and welcoming environment for visitors at all times.
  • Fielded high-volume phone calls professionally and courteously while efficiently directing inquiries to appropriate personnel as needed.

Security Manager

Wilson Security
03.2025 - 05.2025
  • Conducted regular facility patrols to identify and deter security threats.
  • Monitored alarm systems and CCTV footage for immediate response to alerts.
  • Recorded detailed incident reports, documenting occurrences for thorough review.
  • Enforced access control policies and visitor management procedures for enhanced security.
  • Supervised performance of security staff, ensuring compliance with safety regulations.
  • Managed a team of security officers, providing guidance to promote professionalism.
  • Prepared comprehensive reports, informing management of security activities and incidents.
  • Maintained vigilance through consistent monitoring of facility operations.
  • Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
  • Recorded incident reports with detailed accounts of occurrences.

Corporate Concierge

Wilson Security
06.2023 - 02.2025
  • Conducted research to identify solutions for client-specific challenges and inquiries.
  • Spearheaded event planning initiatives, ensuring seamless execution of corporate meetings and conferences.
  • Implemented standardized procedures to improve response time for client requests within concierge team.
  • Coordinated facility maintenance tasks to uphold a clean and welcoming environment for all visitors.
  • Developed relationships with vendors to negotiate favorable terms for client services.
  • Provided personalized assistance to corporate clients, proactively addressing their needs to enhance satisfaction.
  • Addressed customer inquiries with timely responses through phone, email, and in-person interactions.
  • Handled customer complaints effectively, ensuring guest satisfaction and retention.

Customer Service Supervisor

Woolworth's Group
08.2021 - 03.2023
  • Cultivated a positive work environment by fostering open communication and team collaboration.
  • Resolved escalated customer issues promptly, enhancing overall satisfaction.
  • Coached employees to navigate daily tasks and complex challenges effectively.
  • Implemented scheduling strategies to optimize staff coverage during peak hours.
  • Conducted regular quality assurance checks on customer interactions to uphold company standards.
  • Championed a customer-centric approach, promoting empathy in client interactions.
  • Collaborated with departments to address recurring customer concerns, improving service quality.
  • Provided support at the front desk during employee absences to maintain workflow.

Customer Service Representative

BP Petrol Station
06.2020 - 11.2022
  • Effectively managed high-stress situations, maintaining professionalism during conflict resolution.
  • Resolved customer complaints with empathy, enhancing loyalty, and encouraging repeat business.
  • Handled escalated calls efficiently, achieving satisfactory resolutions for customers and the company.
  • Responded to customer inquiries regarding products, services, and company information.

Line Operator

Medipaq
02.2020 - 01.2022
  • Loaded and unloaded products from the conveyor line, lifting up to 50 pounds routinely.
  • Communicated across departments for coordination during shift transitions, and critical updates.
  • Followed job order specifications for product dimensions, tolerances, and operation sequences.
  • Provided feedback to supervisors on potential issues affecting production efficiency.
  • Adhered to best practices for operating production equipment.
  • Minimized machine downtime by escalating technical problems to maintenance personnel.
  • Adjusted machine feed and speed to resolve malfunctions effectively.
  • Calibrated equipment to ensure quality production and compliance with standards.
  • Loaded and unloaded products on and off the conveyor line by routinely lifting up to 80 pounds.

Supply Chain Executive

Ahmed Group - Textile Mills
05.2017 - 11.2019
  • Established risk management strategies that identified potential supply chain issues, and implemented mitigation plans.
  • Executed cost reduction initiatives in the end-to-end supply chain, enhancing profitability.
  • Utilized advanced analytics tools to detect trends and risks, enabling proactive decision-making.
  • Ensured compliance with regulations by monitoring global trade practices, and maintaining customs documentation.
  • Identified cost-effective shipping modes, achieving significant savings on logistics expenses.
  • Aligned supply chain strategies with business goals through collaboration with sales and marketing departments.
  • Reduced supply chain disruptions by forming strategic partnerships with key suppliers.
  • Streamlined procurement processes via a centralized purchasing system, lowering lead times and costs.

Education

Master of Business - Business Information Systems

Torrens University Australia
Sydney, NSW
01.2023

BBA - Marketing & International Business

North South University
Dhaka,Bangladesh
01.2018

Higher Secondary Degree - Mathematics And Accounting

British Council
Dhaka, Bangladesh
01.2012

School - Commerce, Accounting, Economics, Math's, English

British Council
Dhaka, Bangladesh
01.2009

Skills

  • Team leadership and management
  • Daily incident reporting
  • Security screening processes
  • Incident investigation techniques
  • Relationship management skills
  • AED and emergency response training
  • CCTV monitoring and analysis
  • Staffing and scheduling strategies
  • Risk assessment and analysis
  • Policy enforcement strategies
  • Security officer training programs
  • Fire safety training programs

Certification

Licensed - Driver's License

Accomplishments

  • Supervised 6 security guards and officers.
  • Supervised team of 6 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Software

Python

SQL

Microsoft Copilot

Power BI

Timeline

Customer Service Officer

Pfizer - Contractor
06.2025 - Current

Security Manager

Wilson Security
03.2025 - 05.2025

Corporate Concierge

Wilson Security
06.2023 - 02.2025

Customer Service Supervisor

Woolworth's Group
08.2021 - 03.2023

Customer Service Representative

BP Petrol Station
06.2020 - 11.2022

Line Operator

Medipaq
02.2020 - 01.2022

Supply Chain Executive

Ahmed Group - Textile Mills
05.2017 - 11.2019

Master of Business - Business Information Systems

Torrens University Australia

BBA - Marketing & International Business

North South University

Higher Secondary Degree - Mathematics And Accounting

British Council

School - Commerce, Accounting, Economics, Math's, English

British Council
SK SHAMSAD HOSSAINConcierge