Python
SK SHAMSAD HOSSAIN
Concierge
Summary
Professional with focus on exceptional client service and seamless operations. Proven ability to anticipate and meet diverse needs with strong attention to detail and discretion. Skilled in team collaboration, problem-solving, and adapting to changing environments. Known for fostering welcoming atmosphere and ensuring high level of satisfaction.
Experienced with delivering high-level client services and managing complex schedules. Utilizes strong organizational skills and attention to detail to ensure seamless operations. Track record of building positive client relationships and maintaining confidentiality.
Overview
8
8
years of professional experience
6
6
Certifications
2
2
Languages
Work History
Customer Service Officer
Pfizer - Contractor
06.2025 - Current
- Assisted with budget management duties including expense tracking and invoice processing for streamlined financial operations.
- Improved response time to client requests by implementing standardized procedures in task delegation among the concierge team.
- Conducted research on behalf of clients to identify solutions for specific challenges or inquiries.
- Organized employee training programs that contributed to enhanced staff performance and improved overall client experience.
- Maintained accurate records of client interactions using CRM software tools for improved follow-up processes over time.
- Streamlined office operations for increased efficiency with effective communication and coordination among team members.
- Handled sensitive information discreetly, maintaining confidentiality while assisting with personal requests from clients.
- Coordinated facility maintenance tasks efficiently, ensuring a clean and welcoming environment for visitors at all times.
- Fielded high-volume phone calls professionally and courteously while efficiently directing inquiries to appropriate personnel as needed.
Security Manager
Wilson Security
03.2025 - 05.2025
- Conducted regular facility patrols to identify and deter security threats.
- Monitored alarm systems and CCTV footage for immediate response to alerts.
- Recorded detailed incident reports, documenting occurrences for thorough review.
- Enforced access control policies and visitor management procedures for enhanced security.
- Supervised performance of security staff, ensuring compliance with safety regulations.
- Managed a team of security officers, providing guidance to promote professionalism.
- Prepared comprehensive reports, informing management of security activities and incidents.
- Maintained vigilance through consistent monitoring of facility operations.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Recorded incident reports with detailed accounts of occurrences.
Corporate Concierge
Wilson Security
06.2023 - 02.2025
- Conducted research to identify solutions for client-specific challenges and inquiries.
- Spearheaded event planning initiatives, ensuring seamless execution of corporate meetings and conferences.
- Implemented standardized procedures to improve response time for client requests within concierge team.
- Coordinated facility maintenance tasks to uphold a clean and welcoming environment for all visitors.
- Developed relationships with vendors to negotiate favorable terms for client services.
- Provided personalized assistance to corporate clients, proactively addressing their needs to enhance satisfaction.
- Addressed customer inquiries with timely responses through phone, email, and in-person interactions.
- Handled customer complaints effectively, ensuring guest satisfaction and retention.
Customer Service Supervisor
Woolworth's Group
08.2021 - 03.2023
- Cultivated a positive work environment by fostering open communication and team collaboration.
- Resolved escalated customer issues promptly, enhancing overall satisfaction.
- Coached employees to navigate daily tasks and complex challenges effectively.
- Implemented scheduling strategies to optimize staff coverage during peak hours.
- Conducted regular quality assurance checks on customer interactions to uphold company standards.
- Championed a customer-centric approach, promoting empathy in client interactions.
- Collaborated with departments to address recurring customer concerns, improving service quality.
- Provided support at the front desk during employee absences to maintain workflow.
Customer Service Representative
BP Petrol Station
06.2020 - 11.2022
- Effectively managed high-stress situations, maintaining professionalism during conflict resolution.
- Resolved customer complaints with empathy, enhancing loyalty, and encouraging repeat business.
- Handled escalated calls efficiently, achieving satisfactory resolutions for customers and the company.
- Responded to customer inquiries regarding products, services, and company information.
Line Operator
Medipaq
02.2020 - 01.2022
- Loaded and unloaded products from the conveyor line, lifting up to 50 pounds routinely.
- Communicated across departments for coordination during shift transitions, and critical updates.
- Followed job order specifications for product dimensions, tolerances, and operation sequences.
- Provided feedback to supervisors on potential issues affecting production efficiency.
- Adhered to best practices for operating production equipment.
- Minimized machine downtime by escalating technical problems to maintenance personnel.
- Adjusted machine feed and speed to resolve malfunctions effectively.
- Calibrated equipment to ensure quality production and compliance with standards.
- Loaded and unloaded products on and off the conveyor line by routinely lifting up to 80 pounds.
Supply Chain Executive
Ahmed Group - Textile Mills
05.2017 - 11.2019
- Established risk management strategies that identified potential supply chain issues, and implemented mitigation plans.
- Executed cost reduction initiatives in the end-to-end supply chain, enhancing profitability.
- Utilized advanced analytics tools to detect trends and risks, enabling proactive decision-making.
- Ensured compliance with regulations by monitoring global trade practices, and maintaining customs documentation.
- Identified cost-effective shipping modes, achieving significant savings on logistics expenses.
- Aligned supply chain strategies with business goals through collaboration with sales and marketing departments.
- Reduced supply chain disruptions by forming strategic partnerships with key suppliers.
- Streamlined procurement processes via a centralized purchasing system, lowering lead times and costs.
Education
Master of Business - Business Information Systems
Torrens University Australia
Sydney, NSW01.2023
BBA - Marketing & International Business
North South University
Dhaka,Bangladesh01.2018
Higher Secondary Degree - Mathematics And Accounting
British Council
Dhaka, Bangladesh01.2012
School - Commerce, Accounting, Economics, Math's, English
British Council
Dhaka, Bangladesh 01.2009
Skills
- Team leadership and management
- Daily incident reporting
- Security screening processes
- Incident investigation techniques
- Relationship management skills
- AED and emergency response training
- CCTV monitoring and analysis
- Staffing and scheduling strategies
- Risk assessment and analysis
- Policy enforcement strategies
- Security officer training programs
- Fire safety training programs
Certification
Licensed - Driver's License
Accomplishments
- Supervised 6 security guards and officers.
- Supervised team of 6 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Software
SQL
Microsoft Copilot
Power BI
Timeline
Customer Service Officer
Pfizer - Contractor
06.2025 - Current
Security Manager
Wilson Security
03.2025 - 05.2025
Corporate Concierge
Wilson Security
06.2023 - 02.2025
Customer Service Supervisor
Woolworth's Group
08.2021 - 03.2023
Customer Service Representative
BP Petrol Station
06.2020 - 11.2022
Line Operator
Medipaq
02.2020 - 01.2022
Supply Chain Executive
Ahmed Group - Textile Mills
05.2017 - 11.2019
Master of Business - Business Information Systems
Torrens University Australia
BBA - Marketing & International Business
North South University
Higher Secondary Degree - Mathematics And Accounting
British Council
School - Commerce, Accounting, Economics, Math's, English
British Council
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