Siwikarn San-au-nan
Summary
A retail professional with 7 years experience in various facets of the industry, and who possesses strong interpersonal skills. Possess exceptional Sales and communication skills. An excellent team player capable of working independently on own initiative and motivated towards meeting set goals by performing above and beyond the set standards. Always keen on acquiring new knowledge and building on exiting skills in order to develop into the better version of myself.
Overview
7
7
years of professional experience
Work History
Floor Manager
H&M Hennes & Mauritz
11.2022 - Current
- Offering customers a high level of service, through styling advice, product knowledge and store experience
- Analyzing selling information and working with the store manager, maximise the sales performance of your department
- Leading a team of sales assistants to achieve excellent standards of service
- Supporting recruitment and ensure induction and training to new starters is carried out
- Assisting the store manager to identify future talents and putting together development plans to support their progression
- Overseeing store operations
- Being a COS brand ambassador and providing the best experience for our customers.
- Stepping into the role of Store Manager in their absence
Assistant Store Manager
Pomelo
01.2020 - 10.2022
- Manage daily rota operations
- In-charge of monthly staff rostering
- Ensure the visual merchandising and housekeeping of company's standard
- Take charge of weekly sales/promotion/merchandising/customer profile reports
- Responsible for stock take, transfer in and out
- Responsible for average order value, footfall and mystery shopper results of the store.\Attend the customer's needs nd queries
- Ensure that customer are acknowledged and received a quality service either face to face or over the telephone.
- Work with Operations Team/CS/Store Maintenance/IT Team/Finance Team to ensure the store has smooth operation and good customer service.
- Ensure that daily and monthly sales targets are achieved.
Operations Supervisor
Zara Inditex
06.2017 - 10.2019
- Responsible for the stockroom organization (standard, layout, efficiency).
- Responsible for RFID and its devices (PDA and iPods, a good 25R).
- Responsible for planning stockroom initiatives to come up with solutions to overcome capacity issues.
- Actively communicate with the General services team to ensure maintenance issues are reported and incidences reported until sorted.
- Support management team with security to minimize stock loss.
- Responsible for stock take, transfer in and out.
- Support customer service with product, knowledge and awareness of : new arrivals, ranking of best sellers and offering alternatives.
- Support the management team following the sale preparation plan to achieve target sets
- Ensure that customers are acknowledged and received a quality service either face to face or over the phone.
Education
BBA - International Business Management
Rajamangala University of Technology Lanna
Chiang Mai, Thailand04.2015
Skills
- Performance Improvements
- Team Leadership
- Customer Relationship Management
- Employee Relations
- Teamwork and Collaboration
- Managing Operations and Efficiency
- Customer Service
- Schedule Management
- Employee Management
- Task Delegation
Timeline
Floor Manager
H&M Hennes & Mauritz
11.2022 - Current
Assistant Store Manager
Pomelo
01.2020 - 10.2022
Operations Supervisor
Zara Inditex
06.2017 - 10.2019
BBA - International Business Management
Rajamangala University of Technology Lanna
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