Siva Sankar Kothari

Clients: KDDI (Povo) – Japan, Live on – Indonesia, by.U(Telekomsel) Indonesia

Requirements Gathering & Analysis:

• Collaborate with clients to gather business requirements and intended outcomes.
• Analyze current market behavior, purchase patterns, churn rates, drop-off points, and key metrics such as ARPU (Average Revenue Per User) and MAU (Monthly Active Users).
• Develop customer journeys that enhance onboarding and engagement experiences while addressing operator-side objectives like pricing models, loyalty programs, and rewards management.

Workflow Optimization & Business Modeling:

• Propose simplifications for existing workflows to improve efficiency and customer satisfaction.
• Document findings and create detailed business models, obtaining necessary approvals to proceed with subsequent phases.

Roadmap Creation & Prioritization:

• Define product capabilities and develop a quarterly-prioritized roadmap in alignment with client goals.
• Collaborate with the PMO (Project Management Office) to create detailed drop plans, ensuring each drop delivers a tangible customer journey outcome.

Testing Support:

• Streamline SIT (System Integration Testing) and UAT (User Acceptance Testing) processes to increase efficiency and ease for all stakeholders.

Journey Development & Solutioning:

• Author detailed customer journeys in collaboration with Product Owners (POs), ensuring alignment with client objectives.
• Work with solutioning and development teams to translate these journeys into actionable solutions.

Design Quality Assurance:

• Partner with design teams to ensure high-quality designs that meet client requirements and adhere to agreed-upon guardrails.

Epic Ownership & Quality Control:

• Act as the gatekeeper for epics, reviewing deliverables through team demos to ensure they meet the intended requirements without deviations.

Client Engagement & Demonstration:

• Conduct client demos in a Steerco’s to showcase project progress, building trust and confidence in the delivered outcomes.

Clients: Rackspace (USA)

• Led development of migration plans for transitioning legacy systems to cloud environments.
• Overhauled quality assurance approach, driving stakeholder satisfaction improvements.

Clients: Dhiraagu (Maldives), Manitoba Telecom Services (Canada)

• Conducted detailed analysis of market behavior and customer feedback to design impactful customer journeys
• Developed comprehensive PRDs and business models to streamline project execution

Clients: SaskaTel (Canada), Carolina West Wireless (USA)

• Led UAT initiatives, mentoring junior QA team members to deliver high-quality outputs
• Ensured adherence to project timelines and quality standards

• Conducted functional testing, refining workflows to ensure optimal product delivery