SIVARASHINI RAKESH
Johor Baharu
Summary
Active and passionate person with willingness to learn and able to multitask in often stressful time. Goal oriented individual with a pleasant personality.
Overview
8
8
years of professional experience
Work History
Administrative Officer
Speedwerkz
02.2025 - Current
- -Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- -Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- -Updated reports, managed accounts, and generated reports for company database.
- -Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- -Maintained inventory of office supplies and placed orders.
Retail Assistant
Lotte Duty Free
01.2022 - 11.2024
- -Ensure high levels of customer satisfaction through excellent sales service
- -Maintain outstanding store condition and visual merchandising
- Maintain a fully stocked store
- -Ascertain customers' needs and wants
- -Recommend and display items that match customer needs
- -Manage point-of-sale processes
- -Actively involve in the receiving of new shipments
- -Keep up to date with product information
- -Accurately describe product features and benefits
Senior Customer Service Representative
Standard Charted Bank
11.2019 - 11.2021
- -Answer questions about account types and banking products, such as market accounts, loans and credit cards
- -Check on the status of customer accounts and track checks and Payment
- -Review and explain account charges
- -Assist banking customers who are victims of fraud,
- -Assist customers with replacing lost or stolen credit or debit cards
- -Assist with personal particular changes
Customer Service Associate Team Leader
TDCX
02.2019 - 10.2019
- -Overseeing the team's performance, schedules, and resources
- -Developing and implementing policies and procedures to improve
- service delivery
- -Setting metrics and analyzing data to identify areas for improvement
- -Handling complex issues and complaints, and escalating them to
- relevant teams
- -Identifying training needs and opportunities for skill development
- -Participating in the hiring process for new team members
- -Facilitating communication with other departments and team
- members
Admin Assistant
Concentrix
03.2018 - 02.2019
- -Respond to and manage all incoming and outgoing communication,
- -Prepare and edit correspondence, reports, and presentations.
- -Manage office supplies and equipment, including ordering and
restocking. - Manage daily schedules and appointments for the executive team.
- -Plan and coordinated events, meetings, and conferences
Customer Service Executive
Accenture
01.2017 - 02.2018
- -Resolve product or service problem by clarifying the customer
- Complaints before SLA end
- -Provide information about product and service
- -Handle returns and complaint. -Review or make changes
- To customer service account (inbound/outbound/email)
Education
UNITAR UNIVERSITY -
UNITAR UNIVERSITY
11-2025
SPM -
Sekolah Menegah Taman Klang U
12.2016
Skills
- Communication
- Problem solving
- Customer Service
- Adaptability
- Leadership
Languages
English
Upper intermediate (B2)
Chinese (Mandarin)
Intermediate (B1)
Malay
Intermediate (B1)
Tamil
Intermediate (B1)
Timeline
Administrative Officer
Speedwerkz
02.2025 - Current
Retail Assistant
Lotte Duty Free
01.2022 - 11.2024
Senior Customer Service Representative
Standard Charted Bank
11.2019 - 11.2021
Customer Service Associate Team Leader
TDCX
02.2019 - 10.2019
Admin Assistant
Concentrix
03.2018 - 02.2019
Customer Service Executive
Accenture
01.2017 - 02.2018
UNITAR UNIVERSITY -
UNITAR UNIVERSITY
SPM -
Sekolah Menegah Taman Klang U
Similar Profiles
Prakaash RajPrakaash Raj
F&B Customer Service Associate at Mypams Sdn BhdF&B Customer Service Associate at Mypams Sdn Bhd
Bukhari MohdarBukhari Mohdar
Senior Laboratory Technician at MS Sabic YanbuSenior Laboratory Technician at MS Sabic Yanbu
Selvam NatrajanSelvam Natrajan
Field Services Specialist Winder Generator at General Electric Power & GasField Services Specialist Winder Generator at General Electric Power & Gas
Lindsey FoxLindsey Fox
Administrative Officer at National Cancer Benefits CenterAdministrative Officer at National Cancer Benefits Center
THOMAS LAWHORN JR.THOMAS LAWHORN JR.
Administrative Officer at Department of Veterans AffairsAdministrative Officer at Department of Veterans Affairs