Sivaranjani Yeraniyan
Summary
Adept at fostering customer relationships and resolving complaints, I excelled at Bukit Batok Driving Centre by enhancing service delivery and mentoring teams for success. Skilled in customer data confidentiality and multitasking, my approach significantly improved client satisfaction and operational efficiency without relying on numerical achievements for impact.
Overview
16
16
years of professional experience
Work History
Senior Customer Service Representative
Bukit Batok Driving Centre
03.2016 - Current
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Engaged clients in person and over phone to answer questions and address complaints.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Mentored junior team members, contributing to their professional development and overall team success.
- Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both the client''s concerns and company interests.
- Escalated issues to proper supervisors when standard processes were not effective.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on operating procedures and company services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Data Entry Clerk
Toppan Forms Pte Ltd
01.2009 - Current
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
Education
N Levels -
Bukit View Secondary School
Nitec In Infocommunication -
Ite College Yishun
12.2018
Skills
- Customer support
- Complaint resolution
- Team monitoring
- Customer service
- Understanding customer needs
- Teamwork and collaboration
- Customer relations
- Calm and professional under pressure
- Customer data confidentiality
Timeline
Senior Customer Service Representative
Bukit Batok Driving Centre
03.2016 - Current
Data Entry Clerk
Toppan Forms Pte Ltd
01.2009 - Current
N Levels -
Bukit View Secondary School
Nitec In Infocommunication -
Ite College Yishun