MS EXCEL
Sivaram Suppiah Ayasamy
Assistant Manager
Work Preference
Summary
Dynamic operations manager with a proven track record at SkillsFuture Singapore, excelling in team leadership and project management. Spearheaded the creation of a booking portal, enhancing efficiency. Adept in data analytics and fostering collaboration, I drive performance improvements while mentoring staff to achieve organizational goals.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
24
24
years of professional experience
4
4
Languages
1
1
Certificate
4
4
Languages
Work History
Assistant Manager
SkillsFuture Singapore
10.2014 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Division's representative on Knowledge Management
- Created Meeting Rooms and Corporate Pass booking Portal in 2021, for easy booking of meeting rooms and Corporate Passes in the Organisation.
- Administrator of Booking Portal from 2021 to current
- Records Officer from 2020 in the organisation.
- Handled Facility Management duties, such as checking of cleanliness, purchasing hardware and items for the smooth daily transition of Office Operations.
- Assisted Legal team in tracking and reporting of Legal cases from 2022 to 2024.
- Complied Monthly Reports for the Division for Senior Management reporting from 2022 to current
- Performed Data Analytics and Skllls Codification of 33 Job Frameworks in Singapore from 2015 to 2019
- Handled CRM cases on Industry cases and MP appeals on WSQ courses.
Mailroom Manager
Singapore Post
01.2013 - 09.2014
- Implemented automated systems for tracking parcels and packages, from Ministry of Defence's Headquarters to various Armed forces bases
- DEstablished protocols for handling confidential or sensitive materials securely, maintaining privacy standards as required by Ministry of defense
- Trained Mailroom staff in Mail sorting, packing and call center duties.
- Coordinated with dispatch drivers in the various zones to ensure all parcels and packages are delivered
- Managed a total of 10 Mailroom staff and 5 Drivers on a daily basis.
- Handled difficult call centre calls on behalf of call centre staff
- Maintained a clean, organized, and safe work environment for all staff members within the mailroom facility.
- Prepared monthly reports to Ministry of defence on Mailroom matters
- Optimized workflow management by effectively delegating tasks according to individual strengths and skillsets among staff members.
- Reduced errors in mail handling through meticulous attention to detail and thorough organization.
- Assisted employees with troubleshooting issues related to equipment malfunctions or procedural challenges, ensuring minimal disruptions in daily workflow.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Assistant Centre Manager
Sports Singapore
04.2008 - 09.2012
- Collaborated with center manager to develop and implement policies, procedures, and goals for improved performance.
- Performed facility management at Jurong West Stadium covering all aspects.
- Trained in First Aid (2008-2012) and Fire Warden(2008-2012)
- Performing Bank in of weekly collections adhering to audit requirements
- Promoted Learn to Play courses and organised programes for children during June and December holidays.
- Worked on World Youth Olympics in Singapore in 2010 establishing public relations with foreign athletes.
- Mentored junior staff members to foster professional growth within the organization''s talent pool.
Claims Officer
NTUC Income Co-operative
07.2005 - 12.2007
- Identified potential subrogation opportunities through careful examination of case details.
- Minimized fraudulent Motor insurance claims by conducting thorough investigations and collaborating with law enforcement agencies.
- Supported departmental goals by contributing ideas during team meetings aimed at refining processes within the organization.
- Sold Motor Insurance and other policies such as home or travel insurance upon identifying customer needs.
- Hit Sales targets of $10,000 monthly.
Loan Processor
DBS Bank
01.2004 - 12.2004
- Conducted credit analyses on applicants to assess risk levels prior to approval decisions on housing loans for private properties and HDB Apartments.
- Processed loans within various departments to achieve timely, accurate, and fair proceedings.
- Analyzed credit reports to determine eligibility of applicants and capacity for housing loans.
Administrative Assistant
SINDA
08.2002 - 12.2003
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Organised children and adult programmes to enrich them with new skills.
- Assisted Counselors on case management and recording cases of their clients.
- Liaised and created a case management database with INFOSYS
- Mentored at risk youths and followed up on their casework
Education
Bachelor of Arts - Counselling (2nd Class Honours-Upper)
Northumbria University
United Kingdom, Newcastle 04.2001 -
Diploma - Counselling
Northumbria University
United Kingdom, Newcastle 04.2001 -
Diploma - Computer Information Systems
TMC Singapore
Singapore 04.2001 -
Skills
Operations management
Team leadership
Verbal and written communication
Coaching and Mentoring
Employee performance evaluations
Microsoft office expertise
Computer skills
Project management
Consulting
Accomplishments
Codified 33 job frameworks in Singapore, with careful data analytics.
Ensured Organisation filed in over 60,000 records in 2022 and 2023 due to Record Management.
Organised Company events such as Inter division games and Dinner and Dance event in 2023 as part of the SWALT team.
Trained over 20 staff on Mailroom management at Ministry of Defense to support daily operations.
Awarded Military access 1A to access and maintain the confidentially of top secret records
Affiliations
Volunteer and mentor at SINDA
Certification
2ND CLASS HONOURS IN COUNSELLING
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Software
MS WORD
MS POWERPOINT
CRM-SAP
APP AND PORTAL SOFTWARE EXPERIENCE
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Malay
Intermediate (B1)
German
Elementary (A2)
Interests
SPORTS
READING
COUNSELLING
Timeline
2ND CLASS HONOURS IN COUNSELLING
02-2026
Assistant Manager
SkillsFuture Singapore
10.2014 - Current
Mailroom Manager
Singapore Post
01.2013 - 09.2014
Assistant Centre Manager
Sports Singapore
04.2008 - 09.2012
Claims Officer
NTUC Income Co-operative
07.2005 - 12.2007
Loan Processor
DBS Bank
01.2004 - 12.2004
Administrative Assistant
SINDA
08.2002 - 12.2003
Bachelor of Arts - Counselling (2nd Class Honours-Upper)
Northumbria University
04.2001 -
Diploma - Counselling
Northumbria University
04.2001 -
Diploma - Computer Information Systems
TMC Singapore
04.2001 -