Quality management professional with robust experience in driving process improvements and ensuring compliance with industry standards. Skilled in root cause analysis, auditing, and quality control methodologies. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for reliability, problem-solving abilities, and effective communication.
Overview
2026
2026
years of professional experience
Work History
Assistance Quality Manager
The Viswa Group, Singapore
2023 - Current
Developed and implemented quality assurance protocols to enhance product consistency.
Conducted internal audits to identify operational inefficiencies and compliance gaps.
Collaborated with cross-functional teams to drive quality improvement initiatives.
Trained staff on quality standards and best practices to ensure adherence.
Maintained documentation of quality control processes for regulatory compliance.
Assisted in the development of training materials focused on quality management systems.
Monitored production processes to detect deviations from established quality benchmarks.
Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
Managed and archived quality documentation and participated in internal and external quality audits.
Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
Evaluated quality problems and performed assessments to identify and resolve issues.
Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.
Mentored and encouraged employees to strive for excellence while fostering professional growth.
Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
Updated quality control standards, methods, and procedures to meet compliance requirements.
Improved quality processes for increased efficiency and effectiveness.
Promoted a proactive approach to risk management within the organization, mitigating potential concerns before they escalated into larger issues.
Enhanced customer satisfaction by monitoring and addressing customer complaints promptly and efficiently.
Assisted in organizing and overseeing assignments to drive operational excellence.
Responsible for report generation and effective resolution of client complaints.
Conducting bunker surveys and audits at both local and international vessel locations to ensure compliance with current industry standards.
Certified Bunker Surveyor
Viswa Group
01.2014 - Current
Certified Bunker Surveyor with expertise in quantity measurement, quality inspection and dispute resolution. Proficient in ensuring compliance with industry regulations and standards.
Technical Skills
Conducted quantity surveys on bunker fuels.
Inspected vessels for compliance with maritime regulations for Bunker Survey
Measurement and calculation
Resolved disputes between parties.
Excellent communication and problem-solving skills
IHM Expert
Certified IHM Expert
Conducting surveys and inspections: Assessing ships to identify hazardous materials such as asbestos, PCBs and other harmful substances. As required by the International Maritime Organization (IMO)
Bunker Surveyor
Kaloon Marine
01.2012 - 01.2014
Bunker Surveyor with expertise in quantity measurement, quality inspection and dispute resolution. Proficient in ensuring compliance with industry regulations and standards.
Technical Skills
Conducted quantity surveys on bunker fuels.
Inspected vessels for compliance with maritime regulations for Bunker Survey
Measurement and calculation
Resolved disputes between parties.
Excellent communication and problem-solving skills
Senior Diving Specialist
Glenn Defense Marine
01.2006 - 01.2011
Senior Diving Specialist. The job scope is to perform under-water security sweep for foreign Navy War Ships that are entering Changi Naval Base or Smbawang Naval Base which are contracted to Glenn Defense Marine. This includes looking for u/w bombs or mines that might be present and identifying the threat. Also navigate our small boats in Singapore waters to the reach the job site by sea. The foreign Navies include the U.S Navy and the France Navy. Well verse in the different types of ships hulls and infrastructure.
Dive Marine
01.2005 - 01.2006
Was a diving specialist doing u/w ship maintenance and u/w ship repair which involves u/w cutting and welding, brushcut, search and recovery, inspection of ships, u/w CCTV and Camera and surface supplied types of dives.
Experience
Good team player and Multitasking capabilities.
Proven initiative and ability to work with minimal supervision.
Excellent organizational and motivational skills.
Knowledge of Internet, Microsoft, Excel, Access and PowerPoint
Able to identify different type of ships and able to read the ships blueprint.