SIVAKUMAR THARMARASU

o Monitoring and managing network devices.

o Manage Data centre assets and inventories.

o Managing and organizing servers within rack, including cabling and infrastructure.

o Installing, configuring and maintaining servers and networking equipment’s.

o Ensuring the data centre physical environment temperature and power supplies.

o Data centre rack mounting and demounting using standardized racks to securely and organize IT equipment, servers, routers, and switches.

o Handle the removed devices from rails and kept in store.

o Plan for efficient cable routing and management within the rack.

o Troubleshoot the cable and replacing all type of networking cables. AP troubleshooting and maintenance.

o Putty support providing remote access to servers, switches using protocols SSH, TELNET and SFTP.

o updating software, patching vulnerabilities, and ensuring that all systems are running the latest and most secure versions.

• Knowledge in windows windows server, DHCP, DNS and managing AD services.
• Knowledge in Microsoft 365 administration.
• To install an operating system image using PXE boot, a thumb drive, and the Autopilot method.
• Managing license of O365 accounts and MFA management.
• Performed On-prem user account management tasks such as creating new accounts, resetting password and managing user permissions.
• Handling escalated issues, leading problem-solving efforts, and contributing to the overall stability and efficiency of IT infrastructure.
• Generating reports and analyzing data related to the ticketing system's performance, ticket volume, resolution times, and customer satisfaction.

• IT asset management through service desk management.
• Managing laptops, Desktop, all IT assets in the Organization
• Managing license of O365 accounts and MFA management
• O365 Administration/support and end user troubleshooting
• Implementing the local printers & Network printer sharing.
• Installing and managing computer hardware, software for the desktop and laptop.

• Coordinate with vendor for warranty & AMC pc’s
• Managing laptops, Desktop, all IT assets in the Organization
• Distributing desktop and laptop for the branch of Tafe ltd in India.
• Preventing desktop/laptop from virus and threads through TrendMicro antivirus in client server infrastructure.
• Responsible for monitoring tickets and following up with clients to ensure timely resolution.
• Providing wifi access for windows and mobile devices based on mac address.
• Transferring files among different locations through file sharing from centralized server.
• Maas 360 Mail configuration in BYOD for Authorized Users
• Perform installation and upgrade of new network and system hardware and software.
• Created and maintained IT documentation and SOPs for knowledge sharing.
• Managing the Centralized TAFE SCOPIA server for Video Conference

• Responsible for managing, monitoring and troubleshooting LAN/WAN issues
• Installing and configuring computer hardware operating systems and applications.
• Handle level1 technical task day-to- network, computer and peripheral equipment.