Sivagnana Sundari
Undergraduate At NTU Pursuing Computer Science
Singapore
Overview
3
3
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Customer Service Agent
Inland Revenue Authority of Singapore
06.2024 - 07.2024
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Educated customers about billing, payment processing and filing taxes.
Call Centre Agent
DHL
02.2024 - 05.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Managed at least 20 - 30 incoming calls per day
- Educated customers about billing, payment processing and filing taxes.
Fundraiser
Project R.I.C.E.
01.2022 - 12.2023
- Worked with a team of classmates throughout the year to collaborate in writing a 3000-word report
- Interviewed various members of the public face to face to gain primary data to aid in writing our report
- Reached out to major brands and stores online to enlist their support to feature them in our report
- Interacted with members of the public to raise funds for the project
- Created an effective storytelling narrative that inspired donors to contribute to the cause
Volunteer
Willing Hearts
05.2021 - 05.2022
- Stocked and replenished kitchen supplies to ensure all ingredients were available for the kitchen team
- Washed dishes, utensils and other kitchen items, ensuring a clean and hygienic kitchen
- Performed basic food preparation tasks, such as chopping vegetables, to help in the kitchen during peak hours
Education
Bachelor of Computing - Computer Science
Nanyang Technological University
Singapore 08.2024 - Current
A-level - Physics, Chemistry, Mathematics, Tamil Language and Literature
VICTORIA JUNIOR COLLEGE
Singapore 01.2022 - 12.2023
Skills
- Diligent worker
- Adaptable problem solver
- Effective communication skills
- Fast Learner
- Able to work under pressure
- Able to Multitask
- Able to work in a team
- Great problem solving skill
- Customer service
- Decision-making
- Information verification
- Time management
Timeline
Bachelor of Computing - Computer Science
Nanyang Technological University
08.2024 - Current
Customer Service Agent
Inland Revenue Authority of Singapore
06.2024 - 07.2024
Call Centre Agent
DHL
02.2024 - 05.2024
A-level - Physics, Chemistry, Mathematics, Tamil Language and Literature
VICTORIA JUNIOR COLLEGE
01.2022 - 12.2023
Fundraiser
Project R.I.C.E.
01.2022 - 12.2023
Volunteer
Willing Hearts
05.2021 - 05.2022
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