Overview
Work History
Education
Skills
Timeline
Generic

Sivagnana Sundari

Undergraduate At NTU Pursuing Computer Science
Singapore

Overview

3
3
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

Customer Service Agent

Inland Revenue Authority of Singapore
06.2024 - 07.2024
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.

  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Educated customers about billing, payment processing and filing taxes.

Call Centre Agent

DHL
02.2024 - 05.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Managed at least 20 - 30 incoming calls per day
  • Educated customers about billing, payment processing and filing taxes.

Fundraiser

Project R.I.C.E.
01.2022 - 12.2023
  • Worked with a team of classmates throughout the year to collaborate in writing a 3000-word report
  • Interviewed various members of the public face to face to gain primary data to aid in writing our report
  • Reached out to major brands and stores online to enlist their support to feature them in our report
  • Interacted with members of the public to raise funds for the project
  • Created an effective storytelling narrative that inspired donors to contribute to the cause

Volunteer

Willing Hearts
05.2021 - 05.2022
  • Stocked and replenished kitchen supplies to ensure all ingredients were available for the kitchen team
  • Washed dishes, utensils and other kitchen items, ensuring a clean and hygienic kitchen
  • Performed basic food preparation tasks, such as chopping vegetables, to help in the kitchen during peak hours

Education

Bachelor of Computing - Computer Science

Nanyang Technological University
Singapore
08.2024 - Current

A-level - Physics, Chemistry, Mathematics, Tamil Language and Literature

VICTORIA JUNIOR COLLEGE
Singapore
01.2022 - 12.2023

Skills

  • Diligent worker

  • Adaptable problem solver

  • Effective communication skills

  • Fast Learner

  • Able to work under pressure

  • Able to Multitask

  • Able to work in a team

  • Great problem solving skill

  • Customer service

  • Decision-making

  • Information verification

  • Time management

Timeline

Bachelor of Computing - Computer Science

Nanyang Technological University
08.2024 - Current

Customer Service Agent

Inland Revenue Authority of Singapore
06.2024 - 07.2024

Call Centre Agent

DHL
02.2024 - 05.2024

A-level - Physics, Chemistry, Mathematics, Tamil Language and Literature

VICTORIA JUNIOR COLLEGE
01.2022 - 12.2023

Fundraiser

Project R.I.C.E.
01.2022 - 12.2023

Volunteer

Willing Hearts
05.2021 - 05.2022

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Sivagnana SundariUndergraduate At NTU Pursuing Computer Science