SIVAGAMEE DASHAN
RETAIL
Summary
Dynamic Retail Sales Associate with proven success at ECOMM PTE LTD, excelling in customer service and relationship building. Enhanced sales revenue through tailored product recommendations and effective teamwork. Skilled in cash handling and adept at resolving customer concerns, fostering loyalty and repeat business. Committed to achieving sales goals and delivering exceptional service.
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Retail Sales Associate
ECOMM PTE LTD
12.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Supported store management in planning and executing seasonal promotions and sales events.
- Monitored sales trends to advise on restocking, ensuring popular items were always available.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Recommended complementary purchases to customers, increasing revenue.
Retail Sales Associate
KEDAI EMAS KOTA MASAI
12.2021 - 10.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Greeted customers and provided outstanding customer service.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
Retail Sales Associate
NINSO
01.2020 - 08.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Answered questions about store policies and addressed customer concerns.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
Education
No Degree - COMPUTER APPLICATION
UNIFIELD INTERNATIONAL COLLEGE
MALAYSIA 04.2001 -
No Degree - COMPUTER MAINTENANCE
UNIFIELD INTERNATIONAL COLLEGE
MALAYSIA 04.2001 -
No Degree - Business Administration
UNIFIELD INTERNATIONAL COLLEGE
MALAYSIA 04.2001 -
No Degree - ENGLISH COMMUNICATION
UNIFIELD INTERNATIONAL COLLEGE
MALAYSIA 04.2001 -
Skills
Customer service
Teamwork
Money handling
Teamwork and collaboration
Problem-solving
Customer assistance
Time management
Retail sales
Cash handling
Retail store operations
Product knowledge
Relationship building
Store opening and closing
Store maintenance
POS system operation
Interpersonal and written communication
Self-checkout assistance
Sales goals attainment
Cash register operation
Sales trends
Point of sale operation
Data entry
Email marketing
Point-of-sale system
Friendly and helpful
Self motivation
Timeline
Retail Sales Associate
ECOMM PTE LTD
12.2023 - Current
Retail Sales Associate
KEDAI EMAS KOTA MASAI
12.2021 - 10.2023
Retail Sales Associate
NINSO
01.2020 - 08.2021
No Degree - COMPUTER APPLICATION
UNIFIELD INTERNATIONAL COLLEGE
04.2001 -
No Degree - COMPUTER MAINTENANCE
UNIFIELD INTERNATIONAL COLLEGE
04.2001 -
No Degree - Business Administration
UNIFIELD INTERNATIONAL COLLEGE
04.2001 -
No Degree - ENGLISH COMMUNICATION
UNIFIELD INTERNATIONAL COLLEGE
04.2001 -